Quality Suites Addison-Dallas

I'm glad I used my points instead of actually paying real money for our stay. It was adequate. I've stayed in worse, I've stayed in better. It seemed as though the owners simply didn't care to maintain the hotel. I'm not sure what agreement the owners have with some type of housing authority, but there are people staying long term at this hotel. Most of them smoke pot. I know this because the hallways all smell like pot. The elevator and our room did not, thankfully beds were soft, pillows were soft, and we were able to keep room cool. The bathroom was fair. It was clean, but could use a little maintenance attention.

Breakfast was less than stellar. Honestly it sucked. The only high spot is that they have two waffle makers.

We didn't visit the pool.

In a surprise move they cleaned our room during our two night stay.

Bottom line, I wouldn't pay money to stay, but as a free rewards, it served its purpose. I would not stay here with small children, and don't expect more than an enclose motel 6 experience.

Issued room 105 to begin with...furniture was tattered, bathroom was not clean, but when we pulled back the covers there was human hair all over the bottom sheet...thick, short curly hairs. We asked the front desk for a different room and they could only accommodate a two double bed room instead of another king bed. No problem...off to room 222...as long as it's clean. This room at least had clean sheets, however carpet was filthy. Little bits of food and debris everywhere on the floor. Furniture in even worse condition. Sink in living area was dripping and could not be fully shut off. Bathroom looked cleaner but everything that should be white was dingy so it was hard to tell if was actually clean. Smoke detector chirped every 35 seconds...actually timed it. Informed front desk of issue with the detector...left to get a bite to eat...come back and still not corrected. Went to the front desk again and we were told that someone entered the room and corrected the issue. Nope...they didn't. Asked for someone to resolve the issue as all we wanted to do was go to bed after a long day of travel. Asked them to have someone remedy the issue or we wanted a full refund so we could take our business elsewhere. Ended up asking for that refund and informed desk that we were leaving since no other rooms were said to be available...after already having problems with the first two room. Couldn't issue a refund because their systems were miraculously down upon our asking for that refund to be issued along with proof/receipt of said refund being processed. Clerk gave us a hand-written note for our troubles. Will never go back and decided to write this review. Not worth anyone's time...hallways even filthy...debris on hallway floors everywhere. Walls in disrepair...holes need patching and everything needs to be painted. We took pictures of their operating license and I have no clue how the premises could be issued one in its current state. Something tells me we won't see our refund, however I hope the proprietor does the right thing.

I don’t know where to start. There were burn marks in the curtains and bed sheets and the couch. The carpet had stains like bright red and where it was bleached. There were no towels just the small hand towels. There was a cover on the smoke detector which was there upon arrival. There was a piece of the metal window frame on the ledge of the window. I can’t forget to mention that when we checked in, we were in the room and the maid walked into the room. No knock no warning. We were completely freaked out. Honestly it wasn’t not worth what I paid for it.

The quality/value/cleanliness/staff were excellent. Value was superb. When I initially inquired, saw the rates, I thought I'd, at best get a one-star room with shady characters all around... I couldn't have been .ite mistaken. The room was clean, spacious, clean, all the amenities that you'd find at a Hilton type hotel but half the cost...

I highly recommend this hotel. As a matter of fact, this will be my go-to hotel whenever I'm in the area... A+

The staff was very rude and no customer service whats so ever. The rooms had paint falling off the walls. no electrical covers covering outlets. Carpet floor was wet by the bar sink area. Table side lamp had no light bulb and was broken. Shower had only two settings warm and boiling hott. There were splash stains all over the doors walls and bed frames. Throughout the night teenagers were being loud and running up and down the halls at 2 am. The bed sheets had red juice stains on them. Hotel manager was not compassionate to guests especially when we were trying to extend our night in rooms we already were staying in and he declined and said they reserved our rooms already. We moved to a Best Western down the street and got treated 1000 times better then they did and the rooms were cleaner and no deposit.

Worst hotel experience I’ve ever had. Arrived to hotel with me and a 1yr old. There was no one was there to check us in for 45 minutes at least. Finally got into the room and it smelled, had trash under the bed, the couch was ripped open w cotton sticking out. Just all types of bad. Being as though we got in late I waited till the morning to let them know I wouldn’t be staying anymore. They told me since I didn’t complain the night before “even though I had a new born” that they’d give me a 25% refund only. Called corporate and the manager and got no response from either.

My family owns Choice and I never experienced this type of service before. I had a reservation for 3 nights and requested the guy in the front desk if we could cancel one night and stay for 2 nights instead. HE said sure. He charged up for the nights. The first room had no door handle on the door. The second room looked used. The third room was okay.. but little things. It smelled a little, it was dirty. The drawers did not look clean.. bathtub wasn’t clean. The sink knob wasn’t fit properly on the sink. And i work at a health department.. I noticed a lot of hazardous things in the room like wires not in the outlets.. internet was not working at all. The hallways were dirty. We complained to the manager in the morning and he kicked us out because “he doesn’t want to argue”. We paid for the room.. who wouldn’t complain? He said he didn’t like my fiancé. And it was our fault we didn’t get what we reserved the rooms for. He gave me 30% of my refund back.

I had nothing but bad experiences at this hotel. The room I was given smelled so bad I walked right out and back to the front desk requesting another room but nothing was available until the next day. It was a horrible night which I didn't get much sleep. When I asked to switch rooms the next day I was told to come back but I refused to stay in the room one more minute. I still can't believe they rented that room!! I waited at the desk until I was finally given another room. Packed up all my stuff again and moved to another room. On the day before I was going to check out the toilet stopped working and I asked them to check it while I was at work. When I got back that night nothing had been done (even though the maintenance guy said it was fixed) and again I was told that there was nothing that could be done until the next day. I told the clerk that I'd have to come downstairs any time I had to relieve myself and he just apologized. The saving grace was he called my room about an hour later and told me there was a room available to switch to. It took me an hour to get everything packed and moved because the trolley was being used and the clerk didn't know where it was. Needless to say I couldn't wait to get out of there the next day. Will NEVER stay at this hotel again! Also, this hotel is in need of repair. Something is either missing, broken or completely worn in each of the rooms I stayed in.