Addison Grove

Pros:
Location
Apartments are nice looking
Cons:
Roach Infestation- they are literally everywhere.
Surrounded by construction and since there is zero sound proofing to the outside you hear digging, beeping, etc all day long
Safety issues- multiple break ins, ODs, someone with a gun, fire alarms going off. Addison Fire and Police are here all the time.
Packages get stolen
Office is refusing to respond to my emails

The apartments look good but if you’re looking to have all these issues you can definitely do it for a lot cheaper.

Very bad experience, and I don’t even live there! I am relocating from a different state and have had many AMAZING experiences with other apartment buildings around Addison in virtual tours and communication! I came across Addison Grove and instantly fell in love with the location and interiors and wanted to pursue renting a studio there! I reached out and was instantly in communication with Elliott who set me up with a virtual appointment! The day came around, and I didn’t hear from anyone! I reached out to Elliott who told me basically, sorry but we are fully booked for the rest of the day. I communicated back that I hadn’t received a call and wanted to see virtually what the apartment looked like before I submitted an application. NOTHING! No response, no apology for missing our appointment. I decided to give them the benefit of the doubt because this apartment was still the top of my list! I called this morning to speak with someone about viewing the apartment, and she told me “sorry, we don’t do virtual appointments.” I asked her how I was supposed to see the interior and size that I was going to be renting blindly and she told me to look at the blue prints online. If I had not had the other AMAZING experiences around Addison in virtually viewing apartments maybe I would be more understanding, but this apartment building was not accommodating at all! As someone who was extremely excited to rent from them, this experience left such a distaste that I will not be pursuing an apartment here.

I would say this place is a joke but it’s actually criminal! I cannot count the amount of parcels that have been stolen or lost by the management staff. They sign for parcels and then they mysteriously disappear, zero trace. You complain and nothing gets done. The carpets in the corridors are stained and smell, the pool has slime on the floor ,the lounge and business center (where music blast like a night club) are shut down after 8 PM. and good luck getting deliveries, uber eats, Amazon, zero access for that. I would imagine there are prisons run better than this.

I have been living her since this property opened and the customer service is just now top knotch since Terre has been her , I finally feel like I can get some one to answer the phones. The property manager will never greet you or address your concerns face to face only via email. She runs and hides when the residents come to the office I've witnesses her doing it on several occasion's. I see the assistant manager leaving his apartment more then in his office so I see why I can never get his help either. Seems like there just here to play instead of helping the residence so were happy to have Terre and Steven to at least pass on the messages to there managers. The property is always clean just wish we had more assistance from managers. The amazon hub is always full I wish the leasing office had a better process to prevent the stolen packages. While your in the office hiding please set up a better process as we are spending good money for all amenities that I would love to use frequently. The leasing staff Rock hope you guys get better management soon fingers crossed!

Super nice atmosphere, Steve from the office is an awesome guy, and everything is so luxurious here. Im so glad I moved here! Plus, all of the restaurants in the area are a HUGE bonus!

RENTER BEWARE!! if you notice, every single five star review is from someone who just moved in because they asked us to write a review!! Yes it may LOOK nice but that’s it! The entire building is falling apart! There are leaks in numerous apartments when it’s not even raining. The walls are paper thin, the neighbors will know your name! Go check Yelp for other floods in different apartments here!

Jennifer doesn’t care about water coming from your ceiling at all! She said it’s minor because it’s only in one part of my apartment so it’s fine!

Save yourself the headache and don’t come to listen to the obnoxiously loud fire alarms. They have gone off at random time for almost no reason for not 1 fire to have happened. You certainly can’t sleep through them but you’ll probably lose your hearing as you learn to ignore them because the building isn’t burning down. The only thing burning is my sanity having to listen to the alarm go off for anywhere from 15 to 45 minutes at a time.

Addition. You not anyone you know needs to live here. Whether it is dealing with the god awful parking garage with only one entrance and turning space barely wide enough for two cars to pass each other. So you are always risking an accident entering or leaving the parking garage. And since the garage only has one entrance facing a taqueria with its entrance facing the parking garage. Finding a time that you can enter without it being a headache is virtually impossible. Picture proof below of what our every night has turned into. And yes that is our own apartments dumpster blocking half of the barely useable street.

Now let’s talk about the apartments themselves. They are nice kept but you can very easily hear anyway talking in the hallway or in their own apartment through the thin doors. And while they will claim that all the hallways are ‘temperature’ controlled we spent 8 months with our hallway being warmer than it was outside.

The bottom line is for the price you will pay to live here. You will easily find something with less construction around it and more accessibility to come and go from home.

Steve is AMAZING ! You are an amazing asset to this company. He had over 5 people waiting to see a unit and he was able to approach each single one of us with respect and made us feel like he cared and did not rush us ! He was able to multi task and still provide us with 5 stars service ! Thank you 😊 because of your amazing customer service I decided to Lease with Addison Grove.