Hampton Inn Dallas-Addison

Front desk was very helpful. The hotel was under renovation but that didn’t hinder my experience at all. The room was a little worn, hence the renovation in progress.

I really enjoyed the hot breakfast! Scrambled eggs, sausage and potatoes - the breakfast of champions.

Will stay here again in the future!

This hotel was a recommendation from my usual stay of Hilton Garden Inn Addison/Dallas. I gave this particular hotel a low rating of 1 based on my experience at this establishment with the lack of customer service, no name badges (refusing to give their name), lack of accommodating customers due to short staff, and hospitality. For this hotel to be backed by Hilton it definitely is not Hilton status or quality and as a customer who is Hilton Honors member, travels both for business and leisure, I did not feel welcomed, and I do not recommend this hotel based on the following experience. Check in was at 3p, I arrived at 5:05p and was the fourth customer in line, I witnessed the manager raising his voice to the first customer as the customer was just informing him in a nonconfrontational tone of voice "I have my confirmation on my email on my phone" the manager immediately then became irate yelling at the customer and not listening to the customer "I don't need to see the email because the information is not on my end, I don't want to fight with you, I will give you a free cancellation and you can get out right now" the customer paused and stated calmly "I'm sorry but who said anything about fighting all I was trying to do was show you my confirmation?" This ordeal went on for five minutes before moving to the next customer at which point the same manager notified them (and the third customer) their room was not ready and would be another 2 hours due to short housekeeping, they were upset and chose to wait anyway. I approached the desk and the manager walked away and left me standing there to go to the back without acknowledging me or pardoning himself for a moment, another manager (woman) assisted me and stated my accommodations that were reserved weren't available and it would be 2 hours due to short staff and room not clean but offered another alternative to get another room for the same price, but double bed compared to the king I reserved. I accepted that rather than wait as the other customers, upon entering my room I was highly disappointed because of the space within and my mini fridge not working (at which it was reported, and no one came to fix it during my stay). Upon preparing to check out with my belongings and taking them to my vehicle I encountered the same manager from the previous day who yelled at the customer and walked away from me. I made eye contact and spoke with a smile "Good morning", and he just stared at me with no response or regard as I walked out the door. I returned from my vehicle to properly check out and stated again "Good morning, how are you, I am ready to check out at this time please" No response to the greeting was acknowledged and he stated rudely "what is the room number so I can print your receipt". He did not say thank you for your stay, come again, etc., just a handing of the receipt and nothing more. As management I expect more pride/gratitude/humbleness to be taken in your establishment, especially with the parent umbrella name of Hilton. I would highly suggest Hilton reevaluate their hospitality guidelines with management and how they are to GREET/TREAT/ LISTEN to customers even under duress, as well as, how to accommodate customers when reservations are not fulfilled due to short staff, make it an effort to extend the check-out time if customers have to wait an extended length of time to check in/a gift card of over $50 for the nearest restaurant, or some form of incentive for the inconvenience of your customers, etc. Also, if your establishment is working short staff, I suggest you decrease your customer intake reservations to accommodate for the lack of support you may have to fulfill the safety and cleanliness of your establishment (housekeeping, maintenance etc.)

I have stayed at this location before. The 1st time everything was good,clean and convenient.
This current stay was different. The bathroom wasn't clean and digital key didn't work
.had to stop by desk.
After getting a new room everything ended up being better

Hotel was not like your average Hampton Inn. I have stayed at several over the years that were pretty consistent in size, atmosphere, quality and service. Rooms are a bit small here. Lobby and eating area were also small comparatively. Breakfast area had direct sun in the morning making it very warm. Did not want to stay there longer than had to to eat. Rooms were in decent shape, but not as clean as should be. We found other people's hair in the tub and sink. Front desk staff were not that friendly. Breakfast staff were nice and kind, they were helpful. I probably would not recommend this hotel with all the other choices within a mile.

Very good customer service. Morning breakfast was delicious. Friendly staff throughout the hotel.

Management was awesome to make sure things went great.

We will definitely return again. Awesome hotel. Location was good as well.

Just starting a remodel and hiring of new desk staff, per man from corporate at desk. Hopefully AC in rooms will get dehumidification set up. In this heat, rooms feel clammy is cooled. Also would help if fans stayed on when not running cooler. Good location with LOTS of good dining nearby.

Worst customer service ever in my entire life. The guys at front desk was so rude. He was not capable of speaking in English properly as well. It was clear from the Hilton policy that the pet fees was $50 but the guy asked me additional $150 for my two pets. When I asked for cancellation he said he cannot cancel the room and will not provide service. And eventually he called cops on me lol. Why do they hire incompetent people like this? The cops came heard my story and made the front desk guy cancel my reservation. But still, it was so inconvenient for me and my family. I called Hilton and they put me on hold for an hour and I am writing this review while holding for representatives. I hope my review will help other people avoid this place in future. Good luck

Stayed here for 3 nights. Sykes at the front desk is very nice. We were there for a small celebration and he made sure we had the best time.