Edible Arrangements

I placed an order online for same day delivery. Shortly after placing my order I received a call from the store. They said their delivery driver was very busy and unsure if my order would be delivered today. I explained the need for the arrangement to be delivered today. The women I talked to on the phone said it would not be a problem. My friend received the delivery 2 hours after I placed the order. She called me in tears and so happy to receive her favorite chocolate covered pineapples. I appreciate you delivering happiness to my friend when she needed it. Thank you to all the staff working on 4/26/17!

Do not order from this location! I had never had any problems with EA til I ordered from this location. I place an order for a birthday arrangement the day before my mother’s Birthday and also called to make sure the arrangement will be sent on time. My mom received her arrangement late basically as she was leaving work if they had came a minute late the would have missed her.Then on top of that the arrangement was already melting. I was disappointed and disgusted. I immediately called EA about their product and presentation. They mentioned they will pick up the arrangement and will talk to the owner🙄🙄3 days later.......still nothing No response from the mystery owner or when the money will be refunded into my account. Don’t waste your time or money!!!!

I ordered an arrangement on the phone from Ohio to be delivered there in Florida and spoke with one of the owner's and let me tell you I had the most top notch service I have ever had. She was so kind and service oriented it blew me away. We are in difficult times with this virus and everyone is under strains and stress and she was so positive and refreshing to speak with. I really enjoyed speaking with her and would buy from this company again anytime anywhere because of how she represented the brand. When my Daughter received the arrangement it was beautiful and everyone that tasted it and saw it was just amazed. Thank you so much for the wonderful service and product. Keep up the great work! You and your product and the brand and it is a great one.

So here's a little info about my most recent and probably last ever experience with Edible Arrangements.

I ordered an arrangement to be delivered as a surprise for my Mom's birthday Saturday, January 25, 2020.

An attempt to deliver was made on Saturday morning but because my mom wasn't at home they left a door tag...perfectly fine.

What happened in the following hours is my problem. First, I received a call about the delivery attempt from the local representatives to arrange a better time for the same day. Especially since the conversation ended with instruction to make delivery after a certain time, I thought that maybe the surprise isn't ruined and she would still be able to receive her birthday arrangement. The delivery was never made and a bunch of excuses followed.

A little after the time that we agreed upon passed, I received another phone call inquiring about making the delivery...so, I reiterated the agreement that we made and was thoroughly aggravated because why are you calling me instead of making the freaking delivery?!?!? The rep then has the audacity repeatedly suggest I call the person who this was supposed to be a surprise for to find out exactly when they would be home.
At this point, I become even more aggravated because WTF! I didn't pull a random time out the air! I knew that she'd be home after the time we agreed upon, so don't agree to that and then proceed to question me about it when the arrangement could have been delivered and this interaction never have taken place.

Minutes after this interaction, my mom texted me to let me know that she was at home and had gotten the door tag. Surprise over.

She called to make arrangements for delivery re-attempt and was told the driver had already gone home. Despite this, there was an agreed upon date for re-delivery but this location had complete disregard for her request and instead made the delivery a day earlier...seriously. I have my own ideas as to why this was done but I won't speculate. This was a most unpleasant experience.

I know for 100% fact that the Palm Beach Gardens location will never get patronage from me again and I'm highly unlikely to use this service again.

***Update***
Received a call today from the local store to "resolve" the issue. Phone call was full of excuses and no resolution...a complete waste of my time. To add insult to injury my mother wasn't able to enjoy the arrangement at all because less than 24 hrs after it was delivered the fruit was already spoiled.

This edible Arrangements store should lose their franchise. I ordered a valrntine gift for my lady and received a message changing the delivery to the day after. I calued this store and phone was always busy or off the hook ie shut down. I then called HQ and told them the problem. I was told that they would contact the store to convey my wish to ship or cancel. I called the store again on Vday am and, was told that my order was delivered. 3 hours later I called my lady... NO DELIVERY! This place lies cheats and steals my money and should be shut down for the lousy reputation they give edible.

I received a beautiful arrangement as a gift from this location and the fruit was absolutely delicious! Five stars for sure

I ordered a Thanksgiving tray to be sent to my friends about 3 days before the holiday. They were very satisfied with delivery service as well as the delicious edibles they got. They received a call the day before delivery to ensure that they would be home to receive it which they appreciated. Tray arrived in good condition & they enjoyed everything! A great big thank you to Heather who helped me place the order & kudos to your store for a job well done. I will definitely call you for future orders.
Thank you again for great service.
Nadine Alterman

It's been a few weeks since my visit and I am still in awe by the supreme customer service that I received. The woman who served me politely explained the delivery process and ensured me that she would have my order ready due to the urgency. To my surprise, everything was good to go by the time I arrived!!