Walmart Pharmacy

I called this Walmart after having outpatient Back Surgery in Orlando and having been held up on the turnpike because of a 5-car pileup. My normal pharmacy closes at 8 pm so I called the pharmacist at the Walmart on Hypoluxo in Lake Worth to see if they had a particular pain medication that I had to have filled. She rudely told me that they were not allowed to provide this information on the phone due to the medication and that they had to enter my driver license with the medication. I told her I would be there in a few minutes. When I got there I went to the drop off window and asked to speak the pharmacist. I was told to go to the consultation window and wait. She was finishing up something on the computer which was fine. When she came to the window she said I had to follow procedure and go to the drop off window. I wanted to understand the process and again she rudely did not offer any sort of explanation but to follow procedure and go to the drop off window. All I needed was to have it explained to me what the procedure was because I was concerned that they would put my information in the computer not have the medication and I would then not be able to go somewhere else. She was unprofessional and extraordinarily rude. Today I have spent 5 hours getting the run around trying to complain. I did tell the pharmacist off by calling her a bad name and telling her where she could put it. This is out of my character but when a person is in pain and treated like this what do they expect the reaction to be?

If this Walmart Pharmacy feels this is the proper way to treat any customer, they do not deserve to be in business. I do not use pain medication so I did not understand the process. A professional takes the time to help when needed and not insult a person for not understanding.

I went to another brand name pharmacy and my questions were answered in a polite and professional manner. The needed medication was provided without issue.

The most Courteous staff at the Pharmacy, i have been going there for the past three years. They treat you with respect I am always addressed by my name

Very nice staff never had a problem
. I really like the text reminders.

The pharmacist I believe named Steven is an actual angel on earth. I I’m never going to another pharmacy again.

Honestly speaking a while back I stopped shopping at Walmart because of the poor customer service. The Walmart located in Lake Worth on Hypoluxo Road has definitely changed my mind. The employees at the pharmacy are friendly. And in the grocery section; they are very helpful, as well. Not to mention you can’t beat their prices!

Lilly needs to learn how to write in legible writing. My prescription was suppose to be filled a week ago but since Lilly can’t write in proper handwriting, her colleagues all said they cannot even read what she wrote so they can’t fill the prescription. A pharmacist should be able to write in English. You can do better, people are counting on you to do your job and legible handwriting should be the least of their worries. Thanks Lily.

I went for my Covid-19 vaccine and the staff was great, including the pharmacist, Bill! I felt comfortable and well taken care of there. Thank you!

Nice staff, great people working no problem