Wingstop Global Support Center

5415 S Cooper St Ste 113 Arlington Texas 76017.

The customer service and sense of urgency is below par and unacceptable. Have called the store for 40 minutes plus and there’s been no answer and I’m unable to make an order. Fire the whole staff and start over with workers who take pride In providing quality service. ZERO STARS FOR THE LOCATION!!! It’s always a issue either late orders or missing items or won’t answer phone to take orders. Ridiculous

I called the wingstop location and the tempepatient and attempt to place an order and was told that I was unable to place an order for a chicken sandwich over the phone so I will be required to place the order online online. When I attempt to place the order online I submitted the order and received an error message and found that the website Did not place my order And my checking account was debited for the full amount of my Order. When I called the location to advise them of my experience, the person who answered placed on hold for over 30 minutes and no one ever came to the line. I then went to the store And then attempt to speak with the manager And the employees make fun of me. This was a terrible customer Service experience. The manager's name was Tony Tran.

The location below, need a complete overhaul!
I waited over 45 minutes to receive my order.I literally had to ask for my order! Three male employees begin to argue so loudly, hurling profanities at one another! They were so angry that they had no regards for me nor the other 8-10 customers standing in clear view of them! I was so appalled I wanted to ask for a reversal of my payment but I was so afraid they might start shooting! I’m a disabled veteran who suffers with MST PTSD. That was a serious trigger to where I couldn’t sleep at all last night. The manager simply did nothing to defuse the situation. Even worse, she stood next to me with one female employee and dragged the guys who were arguing! She talked about them so badly as if she didn’t give a rats behind about the situation! The tall female employee was the level headed one! Hey, the store was just filthy! I took pictures of it because I want the general manager to know exactly what they are paying for. I will never ever visit that organization again! I wish I could upload the pics. I am just waking up from some kind of sleep after all this. You hear about shootings at Walmart all the time so I was really scared it was going to happen here. It’s so sad how awful customer service has become now days. Really, Really sad.

Saddened Customer
4407 Little Rd
Unit 660
Arlington, TX 76016
United States