Ohio Valley Animal Care Center

Very friendly staff. Made room to get my dog in to make sure he gets the help he needs. They explain everything thoroughly and have made sure I’m okay with everything they are needing to do. Dr treated him as he was her own which really makes you more comfortable. Also works very well with you when it comes to pricing. Wouldn’t want to take my dog anywhere else!

19Sept2022
Good treatment for animals, but
BRANDON ANNOUNCED HIS PADEMIC WAS OVER TWO WEEKS AGO, while these people are still enforcing masks ON EMPLOYEES and only offering curb service to patrons. I did not notice any dogs or cats wearing masks either. I really do not know how to rate, but my dog hopefully received adequate treatment.

I DO NOT RECOMMEND THIS VET!!!

For some reason leaving a comment says you recommend this place which is probably why it has so many recommendations but PLEASE if you love your pet read my experiences with this place below.

Scheduled an appointment with this vet because of the ratings and the fact every local vet was scheduling out over three months.
Waited 2.5 months when Jamie the very harsh and rude scheduler called on the day of our visit to reschedule the appointment for for a month later saying the vet decided to go on vacation. Again when I expressed concern but Jamie was extremely rude and told me to go somewhere else.
Knowing I couldn’t get in anywhere else sooner I reluctantly waited.
The day before the appointment, which was yesterday, my dog while being rushed to an emergency vet in Pittsburgh died of bloat due to his stomach issues.

My wife called the vet this morning to tell them our dog had died while waiting for 3.5 months for them to see him and again Jamie was very rude and promised to refund $55 they requested to set the appointment originally. Jamie agreed to refund the money but didn’t until I called to ask to speak to an office manager or the vet because she needed my credit card number to initiate the refund. That alone should raise red flags to anyone considering this vet office.
She told me there was zero chance of speaking to the vet or anyone else and that it’s not their fault because they hadn’t seen the dog. When I told her he died because they never honored his appointment so the vet could go on vacation she again became confrontational and rude saying the vet never went on vacation at all but contacted Covid a week later so whoever told me that was a liar when in fact it was her. Throughout this entire ordeal Jamie is the only person I spoke with.

If this vet is any good at all and had honored the original appointment I believe my dog would still be alive. His problems were common but required prescription medication.

I very rarely leave reviews, good or bad, but I feel I owe it to my deceased Chow Chow named Mushu to tell others that love their pets as much as he was loved, ( and if you read this very long review up to this point I’m sure you do), that had I followed my instinct when Jamie was rude in the beginning and just waited a couple weeks longer for a different vet by beloved pet would still be alive.

In the end all I have left is several calls to a rude, argumentative and angry female named Jamie that also tried to keep my appointment deposit, and a dead pet which I loved dearly.

Dr. Morgan and her staff are always very compassionate and personable. They go the extra mile to make sure that our pets are taken care of in a kind and loving way. In emergency situations, Dr. Morgan or Dr. Marple has been able to schedule us and see our dogs in a timely manner. They are a very busy practice, which is a true testament of their skill and customer service, but they always go out of their way to make sure their clients are cared for as quickly as possible and always prioritize their established clients. When we have prescription refills, they always have them ready within a few hours or the next day. I have been a client of Dr. Morgan's since she started practicing and have continued with her at Ohio Valley Animal Care Center. Highly recommended!!!!

Senior dog issues: Two years ago we had an emergency with our dog Katie, they got us in right away. Dr. Marple was informative, thorough, friendly. the staff are so friendly and helpful. Fast forward to one month ago, another call asking for Dr.Marple to see our Katie girl, got right in. Everyone is fabulous! I can’t say enough wonderful things! Highly recommended! Thank you for always taking care of our Katie girl!

I have been taking my pets to this practice since they opened. I have seen both vets and have interacted with all staff at some point or another. From scheduling appointments, nail trims, well and sick visits, med refills, spaying and canine diabetes to emergencies(big and small) and euthanasia, EVERYONE in this practice has been kind, caring, professional yet friendly, compassionate, available, helpful and so easy to get along with that I consider them friends and when my pets visit, so do I! They treat my 4-legged babies as if they were their own. I have recommended them to many people, all with positive feedback. Drs. Morgan & Marple, Chad, Jaime, Fred, Kylie, Stacy, and the entire staff at OVACC are THE best and I have 100% trust in them!!

I cannot say enough great things about Dr Morgan and her staff. They have helped us through numerous emergency issues and the compassion Dr Morgan showed when we had to put our sweet baby Caeser down I will never be able to thank her enough for!

Amazing staff and service. Dr. Morgan is wonderful and so is her assistant Elizabeth. The front desk girls are equally nice. Prices are much better than other animal clinics in the area. So glad we've switched.