United States Postal Service

No kiosk and not very well maintained as you can see from the pictures. Interestingly they close at 5:00, but the mail drop off inside is not collected until 5:50. Glad I took a chance and went inside to drop off a priority envelope that I needed out that same day. :-)

I gave them three stars because I feel USPS is a little bit of an under dog and the whipping boy for all of the other carriers.

Been here a few times, because I have a P.O. box there. Slow service. Poor customer service. Always have delivery issues. Had items delivered on Thursday, but they still hadn't sorted the packages out by Saturday morning. Told me to come back after 10am and check again. Worst post office I've ever been too. At least it's clean!

Had been coming here for a while, the employees are straight up RUDE. they have terrible attitudes and are just not nice people and they shouldn't be in customer service, let alone working at a govt facility. You ask to borrow a pen , they will tell you NO with an attitude but the next day you'll watch them lend it to someone else with a smile. And they will scold you if you forget something and ask to borrow it. I'm not sure if it's a race thing because I'm not the same race, or what it is but I dreaded having to come here. I am a small business owner and i asked them to specifically not cover up my business logo when putting on the shipping label, they just sucked their lips at me and did it anyways. They would just give me a hard time every time i came in. Now the really pretty Hispanic woman with the red hair and the new Hispanic guy they recently hired are super nice and helpful and they don't treat you like you're worthless. I would actually be treated with decency and respect when i came in after they were hired and I hadn't seen the other women at all after that. I don't know if they fired the other women but I hope they did because they were HORRIBLE.

Opens at 8:30 am all you hear is people laughing joking in the back while the line builds up. No one is at the front but you can hear employees gossiping in the background

The Post office personnel are always very helpful and courteous. My biggest complaint that on Saturdays you should have more than one employee behind the counter. The last three times I have been there, only one employee behind the counter and at least 6 to 10 people in line. It’s not fair to the employee as well as to the customer.

Mail delivery can take a while and sometimes I’ve had my mail delivered to a different address or vice versa, but my review focuses more on the clerks whom are one of the best I’ve encountered. USPS employees- at least in Miami- have a stigma for being very rude and bitter but the clerks at this location are an exception. They’re very helpful and patient, and so far, I have not had a negative customer service experience with them.

I currently live in Homestead Florida, my post office carrier Mr Tony Sanducci is a great addition to USPS. His work ethics are critical and should be an example to other USPS carriers. He never misplaces packages, mailboxes and surrounding areas are always cleaned. Packages are never late or manhandled. On his off days, my packages are sometimes left at other residents porches and the mailboxes would be dirty. He is doing a great job and it is evident he takes pride in his job. Hopefully USPS gets more employees with his integrity.

Even before the pandemic, this post office branch is a joke. If you go in the lobby, be prepared to wait for at least an hour. They usually only have one employee behind the desk. And the mail delivery? OMG, anther joke. My carrier is famous for marking a parcel as "delivered," yet it never makes it to my front door or mailbox. I have recently gotten parcels for other people (sheer laziness oy the carrier), so they may have given my package to someone else. And don't bother calling the branch because they never - ever - answer the phone. If all of this had been since the pandemic, I would not be writing this. But it has ALWAYS been bad, and I have had the same address for fifteen years.