United States Postal Service

Most of the time I get better service in Tequesta office than other post offices. But when there's a problem, it's never their responsibility. I knew FOR SURE that the delivery person had misplaced our packages, because one was delivered for me and one for my daughter on a same day and neither one was anywhere to be found. They automatically blamed it on the retailer (Amazon). Amazon was kind enough to replace the items. 10 days later our neighbor 2 houses down brought our packages though and told us that they were left by their door, but they just now noticed they did not belong to them. As I said, they never take any responsibility for anything, so Amazon did and paid for it. Of course later on I returned the extra items. City- and Federal offices are just horrible in general. Employees have the attitude that their word is the law and they cannot be fired for any bad behavior.

They're always delivering my mail to my neighbors mail boxes and I usually have to go hunt it down. I get an email every morning letting me know what will be delivered that day. I'll order important stuff from online shopping and it'll show that it is coming that day. Then I'll get the notification that it was just delivered. I'll run outside to my mailbox all excited to take possession of my items. Only to find what I'm looking for isn't there. But my bills sure are! 😡 They never get lost. Anyway back to the missing packages. It says delivered but nothing there. Now when I contact post office they don't know what happened but I must of had received it. Then when I contact the place I orderd from, they'll say that it shows it was delivered to your address. But I tell it wasn't I don't have anything in my possession. Oh well I have to eat it and take the loss every time! Happened 3 times!

Unfortunately I must update my review, as I had a rather unpleasant experience with an older, short grey haired woman that worked here. Her sass and attitude were nothing short of obnoxious, and she even has the audacity to continue to speak poorly of me in particular in front of another coworker.

Thankfully, the other coworker was quite kind and helpful. The older woman had absolutely no patience or ability to speak to other human beings. Then again, I have seen this often ar government run locations.

Original Review:

Quick service (although at 2:30 p.m. on a work day), reasonably stocked inventory, and cordial staff. Ample parking for when it gets busy, unlike most USPS locations I have been to.

Worst customer service I have ever seen. Too many terrible experiences with the staff to even start writing. I'm not sure if they are just contractors, or are gov't employees, but I have never experienced some of the nonsense that they get away with. Even the supervisors are lacking in their roles to help when an issue arises.

I ship twice daily and use multiple post offices throughout South Florida. This one is by far my favorite, staff is always happy and willing to help

I just had a package delivered to me today that had the same house number but different road. This happens with me receiving other people's mail too frequently. I had a package sent to me about 2 weeks ago that I never received. The sender contacted the post office who confirmed it was delivered to me which was absolutely not true. I have a camera out front which was checked for that entire day and no delivery. The sender could not replace the item due to being out of stock but did give me a refund. Is there no requirements for getting a job with the postal service?

I had a really great experience here today and really wish I got the name of the employee who helped me. I was hoping my receipt had the name but only has a number :( she saw me looking at shipping boxes for an item I needed shipped to my nephew and was very helpful on pinpointing on which one would be best and affordable for me. She even helped me pack it without me even asking because I was in an arm sling. Thank you so much for such great customer service clerk number 20!

Worst customer service at a post office that I've seen in my 66 years. They never have postcards, they don't give change and the clerk tells you to use your credit card, and they removed the drive up mail collection boxes which are at every post office I've visited, except at Tequesta.. This is in a community with many seniors, some with disabilities. Clearly, the clerks and supervisor just can't be bothered. And this all started before dejerk dejoy became postmaster.