Hertz Car Rental - Orlando, Winter Park - Aloma Avenue HLE

I had a disgusting experience with this location. I rented cars from Herz everywhere, they’re all very good , professional, except this location. I rented their car through BMW dealership, cause my car needs to stay there for few days so they provide rental car option. Do not rent car from this location if you need to use Herz, they told me their biggest customers are BMW dealership now, I guess you know why . Rent from other Herz locations, DO NOT use this location! they might put me in their block list again because I left this comment.

Had 2 SUV’s reserved and got a call 3 minutes before I was suppose to pick up that they are sold out!! $110 Uber drive to location and now back. They offered no alternatives and couldn’t care less!!! Don’t trust any reservations online!! And don’t count on any customer service to help you out if they mess up.

I booked on May 5th to pick up on May 26th. 21 days in advance only to be told they weren’t able to get me a Cargo Van 2 days before I was meant to pick it up. They were unable to accommodate anything. At this point my flight had already landed and my suppliers were ready for me to pick up. Hertz completely ruined my plans even though I had a confirmation number already. They cost me hundreds of dollars and multiple hours of stress. Never again trusting Hertz, as they offered nothing even though I’ve been a renter for years. Basically said “tough
luck, you’re on your own”. Hertz corporate office, feel free to reach out to me if you’d like further information. I know I’ll try to reach out to you. This is unacceptable.

DO NOT RENT FROM THIS LOCATION! CLOSES AT 4pm AND CLOSED ON WEEKENDS. I WAS GIVEN A VEHICLE THAT SHOULD HAVE NEVER BEEN RENTED OUT (not cleaned and mechanical issues, overdue for service, High mileage) ALL BECAUSE THE VEHICLE I WAS SUPPOSED TO HAVE HAD NOT BEEN CLEANED AND WAS FILTHY. I had to swap out my rental on my return trip from out of state due to an out of ballace tire that caused the vehicle to vibrate and hum during all 11 hours on the road. After an hour on the phone, and another 90 minutes going out of the way. way

If you're a gamer tell me how I just got a PS5 from a friend in Jacksonville, but I can't rent a car from a company WALKING DISTANCE from me because they close at 4 and are closed on the weekends. What kind of hours are they running???

I am so happy I rented from this office! It is close to home and the customer service is excellent! The car provided was exactly what we needed and Bob took great care of us. We were in and out of the office very quickly and the return process was very easy as well. Thank you very much! I will definitely go back there next time I need to rent a car.

We loved this hertz location - Cameron and Dennis were fantastic! We had issues with a different hertz location and Dennis/Cameron resolved the problem promptly. They were very professional, kind, and thorough. It's rare to highly recommend a car rental service, but I would certainly go back to this location and suggests others do as well.

GREAT people to work with! Got screwed over at a different location, and the guys working here (Dennis and Cameron) sorted out my issue quickly and efficiently. Walked away feeling like they made my experience with Hertz fair and positive.

Super professional and great service. Thanks!