Enterprise Rent-A-Car

If I ran my business the way these people run their office I would be out of business. Here is my story: I made a reservation through the Enterprise corporate offices for a mid-size SUV for 12 noon on August 10th. I have a corporate account with them. I was supposed to bring my personal car in for repair and I asked for a specific time so that I could be picked up from the body shop where I was going to leave my car. At approximately 10:30 that morning I got a call from one of the male associates telling me that they had no cars so they would not be able to honor my reservation. He told me that I should probably try another location - at no point did he offer to have a car brought from an alternate location nor did he offer any other solution. There was no other location that was close enough to the body shop as they are limited to how far they can send someone for a pick up. Needless to say, I had to cancel my appointment at the body shop having already rescheduled two of my clients in order to make all of this timing work. So far, I have spoken to corporate twice and I'm still waiting for a manager from the location to call me back. I am thoroughly disgusted with the level of non-service that I received here. Good luck to you if you decide to rent from these people.

Enterprise has been our rental company for over 11 yrs. Anytime we had any type of issue it was always addressed immediately.We have rented from the miami lakes location about 2 times now. The employees are very nice. Our last rental appointment took a little longer than expected due to us having to wait for the vehicle to get cleaned and washed not dried,not so well at that, but we made due with the wipes that we had. And the dings and scratches all over the car. We had no more time to give. Kyle went through the walk around the car with us to document everything very nicely. Our return was quick with Kyle as well he is a very professional team member.The only change I would say is have vehicle ready and cleaned inside for example: (seats,dash ,windshield )for renter at their rental time. Thank you Enterprise.

I am speechless. My company made reservation a month ago for 12:30. It’s 2:30 and still a lot of people in front of me. This is disaster. First they said that they don’t have a car and now to wait. I don’t understand why we can’t do negative reviews. I would give them -10.

The experience with the Miami Lake team was wonderful. The experience with the third shift Miami Airport was horrible. The manager Francie was very unprofessional. Calling my wife baby and me big boy. We had an issue with a Ford Expedition and he kept trying to give us a minivan. He was laughing when we were respectful to him. I will let everyone I know to avoid the airport rentals and uber to the Miami Lake Enterprise

Car desperately needed to have its windows cleaned. Windows so hazy could barely see the road when sun shined into the windshield.

Absolutely horrible time trying to get ahold of the local branch. Would call multiple times on any given day and maybe talked to a human twice over almost a month.

I would call the main number for the branch and the regional or national office would pick up and could not help me. They then redirect me back to local branch to resolve the issue with my vehicle and State Farm.

Even the regional or national office had a difficult time reaching out to the local branch and getting any sort of response. They would email multiple times regarding an extension on my rental and they could see in their records it was never opened or responded to.

Despite their friendly demeanor in person, they don't seem to care about their customers. Today 10/20 at 3:18 PM, I called to extend my rental. After confirming the date 2 times, the employee added an extra day to my rental. When I questioned why the rate had gone up so drastically, the employee just said that rates change. I told him the previous week was about $50 less than then previous extension for the same time, 7 days. He stuttered and refused to elaborate, opting to instead charge my card before I could allow permission (he kept muttering and would not speak up). I got the bank notification before he spoke up and he said I could call back with questions, and I requested the confirmation be emailed to me. He said it would be automatic, but that has never happened. He said I could call back with questions then ended the call.

Immediately called back but was left on hold. So I called another location (Doral) and they confirmed the employee had added an extra day and that the confirmation emails were never automatic. This 2nd location was able to refund me and send me the confirmations in under a minute.

Very dishonest employees at this location. Even the day that I went to pick up the rental here I was told to wait 10 minutes for my car... waited over 30 and then the guy who took pictures missed a lot of scratches and dents on the rental so I had to point it out. They also did not tell me about the deposit amount until the moment I gave them my card. Turns out they also had the wrong number (I also had the employee confirm this several times in person) which made things extremely difficult when trying to extend weekly by phone.

The most unprofessional car rental company I have ever dealt with. I made a reservation on 11/29/22 for pickup A MONTH LATER on 12/30/22 for our vacation and received a confirmation email the same day. Two weeks ago I spoke with a representative at the Miami lakes, FL branch where we are supposed to be picking up the vehicle whom stated that the reservation was confirmed and reassured that there would be a vehicle available. Not necessarily a suburban but it would be a vehicle with 3 rows since our confirmation was for a PREMIUM SUV. Fast forward to today, less than 24 hours before our rental, at 6:14pm, when all branches are already closed and our options are NONE, I receive a phone call from Miguel from the Miami lakes office stating that they are not going to have a vehicle for tomorrow. That no enterprise within 50 miles will have a vehicle. He ALSO stated that the online reservations are not guaranteed even though it was made directly through enterprise, in his OWN WORDS “reservations made online are overbooked and therefor not guaranteed”. I want to say that I am at a loss for words because of how incredibly unprofessional, inconvenient, disheartening, and just plain maddening this whole situation is but I am not. This whole scenario is a direct representation of enterprise as a whole and how they don’t care about customers and their reservations. If you REALLY NEED A VEHICLE for a trip do yourselves a favor AND DO NOT USE ENTERPRISE.

Car was disgusting. I have the pics to prove it. I mean disgusting. The agent was very nice, helpful polite he did what he needed to do very well. But the car itself was disgusting. Divisor hat, prints of someone grabbing it with hands full of some kind of red sauce. Not to mention that the rest of the car, the seats were so dirty. I had to get my own wipes and wipe the steering wheel and the seats because I felt gross sitting in it.