Hertz Car Rental - Miami - Miami Lakes HLE

I made my rental purchase of a sprinter van the day of (2/14) at 12:38 with a pickup time of 1:30pm. When I arrived I was told my car was unavailable and I was incredibly upset and disappointed 1) because I wasn’t told the vehicle was unavailable until after I paid for it and 2) because the options that were offered to me didn’t equate to the car I asked for. I asked to speak to the supervisor who never came and who I discovered was present and decided to leave instead of clearing up their mistake. Never acknowledged and I believe he walked right past me when the front desk attendant took me to the back to look at alternative vehicles. Had it not been for Andy Jean-Baptiste. I would have left and this review would be all bad. Andy helped the new employee accommodate me appropriately and I left satisfied. Just judging by the way he handle me he definitely seems like a asset to that place. Especially with a supervisor who has no respect. Thank you Andy and German for correcting the issue.

The agents were not giving customers options based on their circumstances...They lie about having other cars on the lot.I had to see for myself and when I asked they played dumb.They will try to give you the smallest car even a spark of possible to save the bigger vehicles even when your willing to pay the difference.Hertz period is a complete disgrace. I prefer the competitive companies that's willing to give you options and work with the customer to keep their customers. If this wasn't contracted I would have gone somewhere else.Believe me.They won't even call other locations to go above and beyond to check.I will do it myself.Thanks for the inconvenience. 👎🏽They also good for telling you the tank full and really it's not do yourself a favor check and take pictures as proof before leaving the lot.Family of 5 considering my vehicle is big enough for 6-7ppl comfortably

THEY PROMISE TO YOU BUT NEVER CALL(including their manager)! My husband had a reservation for a cargo van on Monday. The van we needed had its oil changed. Then, I asked an employee to call me as soon as it's ready for pick up. I didn't receive a call till Friday when I decided to call them back myself. I spoke with their manager who thanked me for my patience and was very nice. She again PROMISED me the cargo van we needed till Monday for sure saying she'll call. Guess what, it's Monday. I got not a single call from these people, the cargo van my husband has been waiting for a WEEK!!! was rented away to somebody else on Saturday.

Make a reservation a week before for insurance replacement hertz send me to this location and they said we dont have a car for you i have to call customer service like 3 days they call me 4 days later (seriously) from north miami totally bad communication and customer service why make a reservation for a customer if you dont have the car …hertz rental and united insurance good look with these companies 0 stars ⭐️

I booked a suburban suv at this location with confirmation #. I called 30 mins before to confirm if car was ready and to alert the center I was on my way. I was told car was not there yet but will be ready when I arrive. I got there 30 mins later only to be told car was rented out to someone else 10 mins prior. Very unprofessional and customer unfriendly treatment. Try somewhere else for your car rental if possible.

Paid early and upfront for a reservation here but they gave the car to someone else and couldn't provide me with another car...

Also, I've been waiting 15 days and come to find out, they never refunded my reservation. I have to wait another 10 days for it to come in... That's almost a month to get my money back...

Freddy helped me out with closing and extending my new rental. He provided exceptional service and made the rental transition smooth and easy.

They were courteous professional patient and informative , but the sunpass invoice # the computer produced for me did not work