On The Border Mexican Grill & Cantina - Addison

This place was super unprofessional since the beginning. They had said we had done the reservation for 40 ppl when I had clearly explained for 20 ppl in two different occasions and they had no idea what was going on and seemed mad about the situation. I had gone with my family for my daughter’s Child Dedication Day at church and decided to take my family here, the wait time was super long (45 min or more) and the restaurant seemed empty. So there was no reason for the wait time to be that long. After that amount of time had passed our food arrived in increments of every 10 min. We had to wait for their food, since the waitresses mixed up two of our plates and brought something totally different. Then my sister’s plate arrived and was sprinkled with some carne asada, the guacamole and pico was the serving size for like a toddler. We told our waitress and said that the portion of the tacos was very little compared to my nephews plate which was the exact same thing and she said “that’s how they are and I don’t control what goes inside the kitchen”. After awhile of us letting them know that it was not a fair portion she went to get the manager and he said that the portions are 2 oz each, and said he would remove it from our tab. It was an embarrassing moment because I expected things to be handled in a different tone and the staff was really rude about it. Manager didn’t communicate with us in a professional matter instead said he would remove it from the tab and then left. We didn’t even get dessert which was something we wanted to enjoy together. So, if you plan on making a reservation save your time and go elsewhere.

Went here with no expectations. I hada pleasant experience. I had chips and salsa, Veggie Fajitas, Fried Avocado. Food tasted good. I asked for hot salsa instead of the regular one and I am surprised they do not have it. The hospitality was very good and waiters treated is with respect. I would go back here to try a few more items.

Food was better then what I expected, prices are lowand staff is friendly. If you want to get some Mexican food with out breaking the bank this is the place.

Not bad, not great. It's Tex Mex food from a chain, so it's about what I'd expect. Their salsa that comes with the chips is pretty good and spicy. My chimichanga was not bad too.

Update: We dined in this time. The food was delicious. I really recommend the Dos XX's fish tacos. They're super yummy. The best thing was our server Cory. He was polite, attentive and just downright amazing! /My daughter loves this restaurant. The food is good. I ordered cheese enchiladas and was really looking forward to them but instead I received chicken. The chips were either stale or maybe exposed to moisture, they were chewy and not crisp. I did order ahead and still we waited 45 minutes for the takeout order. On the other hand, The staff is great and super friendly.

I grew up on Mexican food and this was just wholly disappointing from the time we walked in the door, to the server that just didn't listen when I ordered so, I got frustrated and said whatever... The food came and was just as terrible as the can cheese queso that is just awful!! We ate it because we were starving and had a long day. But, after our long day we just wanted to sit down and eat some decent food and this was not it. We basically just moved our enchiladas around the plate like a 5 year that doesn't want to eat their veggies. JUST DON'T DO IT. THIS PLACE WAS AWFUL. WE WERE OBVIOUSLY UPSET AND NEVER APPROACHED BY A MANAGER EITHER. Matter of fact; we're still sitting here waiting to be checked on and get our check so we can just go and never come back.

It was nice and quiet when I dined in for lunch. Service was cool, food was delicious!

I have given this place so many chances, and even left feedback on their website, requesting their manager contact me... NEVER happens. The food is always subpar, the queso is brown (aka old and burnt), the guacamole says its made continuously throughout the day (couple hour old guac shouldn't be brown), if an order comes with 1 half bag of chips and 1 small salsa, and I pay for an additional chips and salsa....yet still only get on 1 half bag of chips and a small salsa....how does that make any sense? There are just way to many things to itemize the things they get wrong EVER TIME. I would say these are just issues with some of their staff, but seeing as the manager has never attempted to contact me despite my request he do so (3 times via their own website), that tells me he is aware of these issues, and doesn't care.