Rims Café

Been coming here for a few years as I’m often staying in the hotel for work! Have to say this is the worst starbucks experience I ever had. You show up for a quick coffee and surprise nobody is in the shop! You have to wait!! And on top of that always charged to my room but one day they decided not too!! Really Starbucks change the staff here!

Poor service! We've left without a coffee as the lady behind the counter wasn't able to help us with our order and payment. Ridiculous!

I absolutely love Starbucks. Yes it can be on the expensive side for one small cup of coffee but it has the best flavor around. I got these cinnamon Coffee and it tasted really good.

My only funny comment it is I have a service dog and to requested to get him a pup a Chino and the barista had no idea what I was asking for.

Been staying at this renaissance Marriott for 4 days now and this Starbucks has been out of Carmel the entire time !! Wow that’s just laziness on management side and shows they really don’t care anymore and not trying to make profit for the company... so sad how the hospitality industry has gone down hill and not very hospitable.... all we wanted was some Carmel frappes lol and I’m sure lots of other people

Extremely limited selection of food. There were literally two different sandwiches to choose from. I had the turkey which was quite dry. Limited seating area. No real tables to speak of just a counter and some Bistro type tables. Don't go here expecting a real Cafe, it's just an extension of Starbucks in the hotel lobby.

Worst coffee ever. Got our order wrong, two drinks. My drink was half empty. When I asked about it, they added more to it. When I asked about the taste of my drink, they stated it was not the same recipe as Starbucks. They do not accept Starbucks giftcards.

Huh! It’s just coffee. Owner should show up and take charge. Saturday morning and they are sold out of drip Coffee. No joke. Sold out of coffee. Not so proudly selling Starbucks today.

Worst coffee ever. It’s not a real Starbucks, they do not sell and taste the same.
Please do a favor to yourself and walk across the street for a real coffee.
The lady is unprofessional at all ! Being on her phone while I m waiting for my coffee.