Pizza Hut Canmore

1 hour and 22 minutes to deliver a pizza on Monday? I called to see what might be the hold up and no answer. Delivery guy grabbed our cash payment and left with the receipt. I'm happy to tip, but under my own choosing. A "regular" Caesar salad was $5.99 and NOT shareable. I've never been so disappointed by any delivery dinner.
Edit: a manager got in touch with us and offered to provide us with a complimentary dinner to apologize. When we decided to try again the lady on the phone sounded offended and reluctant to honour this offer. Ultimately we were compensated for a bad experience but the second wasn't much better

After a great day in Canmore, some comfort food, what a great couple of pizzas we just had, so impressed the quality was excellent the toppings perfect. Just a great experience, thanks so much for the extra effort put into making our supper!

Order submitted online at 6:31pm per PizzaHut email confirmation with an expected delivery of 7:04pm. 6:35pm pizza in oven. 6:39pm pizza on it's way with an updated expected delivery time of 6:55. Notification of delivery 6:52pm.

At 7:22pm still no pizza and called the store on repeat 10+ times until someone finally answered and said the order was on its way. We inquired about the delivery notification 30-mins earlier and were told they MAY have accidentally hit a wrong button.

This store is clearly keeping corporate happy over their customers. We would have happily waited for our order had the store been truthful and upfront with expectations. Such a shame. As local residents we won't be ordering from here again.

We cancelled our order over the phone and the driver showed up 5-mins later. We advised him of our cancellation, he apologized and left with the pies. Will see how quickly they refund our online credit card payment...stay tuned....

We were tired and needed something to eat late at night. Online order provided the best deals! Food was ready efficiently and timely. The pizza tasted amazing cheesy and the crust was absolutely perfect. Would definitely order again.

Stopped in on my way to Calgary. Food was amazing, didn’t catch his name but the guy working at around 10pm on sept 6th was super nice. I’ll be back!!

Everytime I've ordered pizza from this location its been cooked perfectly! Best pizza hut location 👍

Terrible compared to every other Pizza Hut. Thanks for the burnt pizza. Couldn’t even include the standard garlic butter dipping sauce and pepperoccini

Well you’re only as good as the last pizza you make for your customers. I have had a few pizzas from here and honestly the majority of them have been great, nice crust crispy and well cooked but last going was quite the opposite with undercooked crust and doughy which is a horrible texture in my mouth for sure. The first time it happened I gave the pizza to my friend who cooked it fully in his home and Pizza Hut replaced my pizza with a well cooked replacement the next day free of charge. Later on another pizza I ordered came the same way and I took pictures of the crust showing the center of the pizza obviously undercooked so I was trying to help discover how this was happening but this time they refused to take responsibility for the problem but agreed to cook another which was again undercooked but not as badly as the one it replaced so at that time I decided to stop ordering from them any longer.

I can say that they still have the problem and I think it’s the time of day and a cooler than should be oven at that time (lunch time) but in spite of trying to get to the bottom of the problem they just want to tell me the problem is me. Too bad because I did like the pizza there when it was properly cooked.