The Spa Hilton Marco Island

Hotel is super duty and under staffed. Stairwells are not cleaned, tables and chairs by the pool are never wiped down, bathrooms have a ton of mold, and I never once saw someone wiping down common areas. Weeds growing through the pool deck patio, and I watched the same dried catsup stay on a pool side table for the whole 3 days I was there. The hotel is just gross. I thought maybe they were cutting costs due to the pandemic, but I was informed that they have been sold out since June. Mask policy not enforced, customers talking to concierge and front desk without masks on and nobody said anything. This could be a nice hotel, but it needs a lot of work to get there.

Stayed there last week for two days. Here are my pros and cons:

Pros:
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Very clean
Nice two sink bathroom with very nice walk-in shower
Nice balcony
Bathroom has automatic fan so mirror does not fog over
Staff very friendly no complaints

Cons:
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I can't think of many cons. I was wondering though that since masks are required, no one say's anything to those that don't wear masks.

Breakfast menu is not that great, but OK. Get the two eggs benedict with Lobster meat.

Perfect beach, but it's just a nice beach with nothing to do except sit on the beach. The research I did said that this was the place in Florida to get shells, but were I live in the Tampa area, I find many more nice shells and sharks teeth than Marco Island.

Recap:
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If I had to pay out of my pocket 200 to 600 bucks and more per night (plus resort fees and parking fees) I would not pay for this because I cannot afford that. But since I used my HHONORS free night and points for two nights that paid for everything, I was completely satisfied. Hotel/resort is very clean and I have no complaints that would make me stay somewhere else.

My fiancé and I flew down from NC to enjoy spring break (she’s a teacher) and decided to treat ourselves to a spa day. After we walked through the hotel and entered the spa facility, we were warmly greeted by staff and shown to our appropriate locker rooms. The waiting room and massage rooms were very relaxing, and the massage itself was phenomenal!! However, the men’s locker room was far from that... Unfortunately, I’m an architect so noticing the details is my curse. There was biological growth growing across the shower room floors, one of the showers hardly worked at all/produced hot water, and the door frame is incredibly rusted. The steam room doesn’t work, and the sauna takes roughly 30 minutes to heat up, which you then have to leave the room to add more time onto the timer. After a while we decided to head to the hot tub, while it did feel great, the experience was hindered by a bandaid floating in it/towels laying in almost all the chairs which were unoccupied for quite some time, and empty champaign glasses loitered about. I understand the price since it’s a resort, but for the amenities/cleanliness I wouldn’t suggest this to anyone unless you were staying at the hotel and wanted the convenience.

I was gifted a package for my birthday and was blown away by the service provided at the Spa! Zoe arranged the most relaxing day imaginable and was so pleasant & helpful over the phone. Upon arrival, I was warmly greeted by Dane & Zoe, as well as the most intoxicating spa aroma. Sha gave me a tour of the Spa & helped me with my locker. From there I had the most soothing massage from Maribel, the atmosphere welcomed a relaxed and enjoyed experience. My facial was relaxing and informative, Debbie was amazing! She even helped me customize a skin care routine for me to try at home!
Overall, a FANTASTIC experience and I cannot wait to go again!

I’m always greeted warmly anytime I visit the Spa at the Hilton and really enjoyed the waiting/locker area and being able to take my time after services. Dane is always incredibly helpful when choosing skincare products when my mom and I come in. Extremely relaxing!!

Great experience from beginning to end! Dane was so pleasant while booking my appointment and Caridad gave me the best massage I’ve ever had! Can’t wait to come back next year!

Wonderful experience - very relaxing - Leo has magic hands - can’t wait to do it again!!!!

Amazing spa and staff, such a great experience every time!