Beachside Physical Therapy - Indian Harbour Beach

I went to Beachside PT on Eau Gallie Blvd in Indian Harbor Beach because I had several herniated disk in my lower back. After approximately 6 weeks of therapy, the difference was like night and day. I felt 100% better than my first day there. Peter Renz was my primary therapist, but the entire staff seemed to be concerned about my, and every patient's well being. Everyone there deserves a 5 star rating, and I can't thank them enough.

I have a Doctor friend who warned me about this place, and I should've listened to him. This is not a Florida-based company, and you're sending your dollars to the California headquarters. At first glance, that wouldn't be so bad, but they run a very unethical front desk.

For example, after attending 8 physical therapy visits, I asked the front desk for receipts so that I could expense the charges to a Flexible Spending Account (FSA) for my healthcare. The front desk wouldn't provide me with receipts detailing things like who the patient was (i.e., myself), how much was paid, and what was done during the visit.

This is required by law, yet the lazy people at the front desk denied providing these to me simply because they didn't want to or didn't know how. It's been a nightmare and a lot of time spent just trying to get documentation of my visits there.

I've been to this business location a couple of times and have had mostly positive experiences.

I had insurance issues on my most recent course of treatment which resulted in me having a few sessions cancelled. At my re-eval, we opted to continue with a few more sessions until I got back into seeing my referring MD. For the third time, I had to have my final week of sessions cancelled to wait for PA. After not hearing from them for a week, I called them and ended up having to leave a message. I still didn't hear anything back and had since received a letter from my insurer a few days after my call, which was a determination letter for a retro auth for my initial dates of service, notifying me of partial denial. By the next week, I still hadn't heard anything from them, so I ended up contacting my health plan to check status of pending auth. I was told a different story by them in that the only request on file was for the retro-authed partial denial and there were no requests for upcoming dates of service, nor did they have any record of any past requests for additional visits for the weeks that had been cancelled. I'm four weeks out from my last appointment and still haven't heard anything.

Given this, I'm not very confident of whoever's responsibility it is out there to handle PA's and return patient phone calls; (even telling me they were still waiting or that they'd decided not to submit the PA because of likelihood of denial would have been appreciated instead of leaving me waiting in the dark). That aside, facilities are nice, staff is pleasant, and have always received great treatment for my myriad of issues.

I have used this clinic specifically for a back injury. The therapists are very helpful and go at your pace to help you as that is their main goal. Very safe and inviting environment. I would recommend this clinic.

Absolutely THE BEST!
Sara, Kevin, and Mike Are AWESOME!
If you want the best Forget about All the rest! This is the place to go if you want serious, and Professional Theraphy.

Wonderful place for physical therapy! Everyone is extremely kind,friendly & loving! Highly recommend!!💯
❤🧡💛💚💙

Quality therapy and very professional

Therapy provided was fine, but their billing department is a nightmare. So far it's been SEVEN MONTHS SINCE MY THERAPY ENDED and I am still dealing with them. After every back and forth exchange what they charged and coded has been wrong, they say they have it corrected, then I get another bill. It's been a horrible experience, I've spent hours on the phone with them and my insurance company only to have them get wrong over and over again.