Nicklaus Children's Palm Beach Gardens Outpatient Center

DECEPTIVE BILLING!!! Stay away there are plenty of honest clinics in town.
They will charge you $225 for the visit and then for any medication on the spot which is actually high for a typical office visit but it is ok. Most Urgent Care Clinics are around $150. They will wait 6 month to 2 years and continue to send more charges. They will send you a bill showing the office visit was $400 which is now almost 3X normal cost. I have attached a picture of the bill that came 1.5 years later. The other one was over 6 months. They expect you will forget that you already paid and tell you they do not collect any money during the visit. The Dr was great and I hope now works for an honest clinic. As a community we do not need businesses like this. Please spread the word, even on Google they have a lot of 1's. My guess is the 5's have not realized they were lied to yet.

We took our 5 year old for what thought to be an ear infection with fever. No body was in the waiting room. They let us in to the exam room immediately after checking in, there were probably 2-3 patients inside yet we waited 2 hours for the doctor to come and only stayed for less than 5 minutes. Wait time is the worst part, it actually made my child more sick.

Nurse Jen was so helpful and reassuring! The team got us in and out quickly and was able to answer all of our questions. It was our first time at urgent care and I feel confident going there in the future.

My son had an appointment with Geneticist Nurse Practitioner, Danny Luna, at the Boynton Beach location on August 9, 2022. He was prescribed a genetic cheek swab test that we were told would be mailed to our home. It is now September 12, 2022 and we have still not received the test. I have left three voicemail messages with Virginia Lopez at this office but haven’t received a reply. I’m not sure where to turn next as I’ve never experienced this type of thing with any other medical office. In my opinion, this organization is negligent and unprofessional.

Update 9/14/22-Received a call from the office manager. The matter was resolved.

Update: Ironically, the genetic test kit arrived this afternoon. However, I have still not received a return call from the geneticist’s office.

My son and wife went in a 8pm yesterday for a ear infection. Checked in after the receptionist said one patient was in front of them.
They walked out at 11pm without being seen! 3 hours wasted by a lie of one patient in front.

Stay far away from this place.

We had a great experience at the PBG location. Excellent and timely care from the nurse and provider.

+4 hours of waiting & $400.00 invoice. We were visiting from out of town & concerned our 1 y.o. was developing an ear infection. Parking and checking-in was easy, & there were maybe 5 other families in the waiting room. It was NOT crowded. 2 hour wait in the lobby. 1.5 hour wait in exam room, 20 to 30 minutes with the Dr. & 30-minute wait to discharge. When the Dr. finally did come in, he looked in both ears, throat and listened to lungs. Thankfully, no infection. No tests. No scrips. No additional nothing else to justify the cost. Best I could tell, there's one Dr, one nurse, and three ladies at the front to handle insurance. Make of that what you will.

As a pediatric nurse, I have very high, perhaps sometimes unrealistically high, expectations of care for my daughter.
I was very impressed by the care of the nurse and doctor that we interacted with at the urgent care.
They were friendly, took time to answer my questions, and treated my daughter and me with respect.
The facility is following COVID-19 guidelines and is very clean.

The wait was long, but we are in the midst of a pandemic. Thus, I do understand, and I was prepared to wait.

To top this experience off, I received a call to check on my daughter 3 days after our visit. This is above and beyond care, and if we need urgent care again, I will not hesitate to return to this location.

Thank you nurse Aimee and Dr. Dominguez for your care.