Broward Health

Great health center, very clean and spacious.

Horrible service, they don’t care , please don’t go there

I arrived 15 minutes prior new patient appointment. I waited 40 minutes before I was called to go over new patient forms. The staffs were courteous and pleasant. I like the fact that there is a private lab to be weighed and go over medical history. But I spent about 2 hours waiting to be seen. Not sure if that's due to Covid precautions. Dr. L was very nice and thorough with the examination and explained with details.

I want to share my very bad experience with you, so let's start from the beginning:
I am a person with a very high blood pressure therefore I need to take my hearth prescription everyday. My last doctor retired on December and I had just left medicines for one more week when I called to make an appointment with Dr. Smith from this location of Broward Health, I explained my situation to the assistant and she told me that the next appointment available was after 3 weeks, even I told her that my blood pressure is over 200. OK, I would deal with that, I made the appointment for 10 AM after three weeks.
I arrived to the office 20 minutes before, as suggested, and after that, I was waiting for a full hour, I was attended at 11 AM, even people who arrives 30 minutes after me was attended without giving me any explanation, just a SEAT AND WAIT. When I was attended for a very kind nurse and them for Dr. Smith, they checked that my pressure was very high so they advised me to go to ER, because I could have an stroke or something worse, so...IN THE TWO WEEKS THAT I WAS WITHOUT TAKING MY PRESCRIPTION, COULDN'T I HAVE AN STROKE? are you telling me this now? I do not think that is professionalism, I think you want to save your neck from the complainers... you do not care about me or my health.
When I leave the clinic I though my problems were finished, but... nope... my medicine was sent to a pharmacy where I've never been nor even listen about that city, even though I gave the assistant the phone number, address, name of the place, etc. so I had to waste my time calling one place and another to have my medicines ready ASAP. At the finish line of the marathon was waiting my prescription, but only one, the one for the pressure not the one for cholesterol, which is less important and I am not going to waste one more minute of my time trying to get
so my advise is that DO NOT WASTE YOUR TIME AND MONEY COMING TO THIS HOLE...

DONT GO HERE! Nasty staff. Doctor is ok but everybody else is horrible. They swear and yell and they never answer the phones. NEVER. They are very rude and disrespectful. They don’t answer the phones for anybody. They don’t answer to insurance companies. They don’t answer for specialists. They don’t answer for hospitals and they definitely don’t answer for patients. And they talk to you like you are a piece of ****

Since Covid hit, they have become unresponsive. The administrative problems are massive. If you need to get a referral, I would just give up and find another PCP. The phone rings to the hospital. No one returns calls. They should be investigated for malpractice. You would be better to use telehealth or urgent care. Staff is worthless.

They have me waiting for 2 hours and didn’t take care of me. The staff there doesn’t care. I have to drive to the hospital on my own. Please do something to change this service. It’s the worst.

Will not be going back there.very disappointed day yesterday!!!!!!