Bicycle World Cycling and Fitness

It was my first visit today and I must say I was extremely pleased with their service and quality. They were friendly from the moment I walked in. Went in to buy some spokes to fix myself and ended up getting the wheel spokes professionally replaced and trued. I couldn't refuse their price and eagerness to help. Waiting was a joy as they played great 80s songs on their sound system. The store is very clean and merchandise is displayed very well. They have so many awesome bikes. Kyle assisted me and John did the repair. Kyle went out of his way to take care of my bike. This is how bike shops should operate...with excellence. I will definitely go back. Thank you, Joe

Aeric and John were so awesome and helpful! I brought my bike in (that I didn’t even buy there!) for a flat tire and they noticed my brakes needed to be tweaked. They took care of that for me, fixed my tire, altered my seat - which wasn’t right either - installed a water bottle holder and a handlebar bag all while I waited. Then Aeric gave me a tutorial all about my gears and how to get the most out of my bike. It was an awesome experience! Wish I had bought my bike there in the first place. Next time I will! Great service.

I was contemplating not writing this review but figured I had to for future customers and the owner.

I purchased a giant stance two on Saturday march 14, 2020. From the lake park location. They did nothing to calibrate or adjust any other components such as the seat the rear and front shocks and derailer. They bench tested the bike and told me all was in working condition when, I got back home to Stuart I realized that I couldn’t even ride in the hardest gear because the chain kept slipping.

I called the Jupiter location they were actually the first location that I went to and they said come on in to get it adjusted.

Here’s where things get odd. When I arrived the salesman seemed annoyed that I ended up at the lake park location long story short when I was there earlier in the day there was only a medium frame I was looking for a large. I asked politely if by chance they had a large frame at another store he told me that there was a giant stance one at the Lake Worth location. That bike is roughly $300 more when I left I accidentally selected the lake park location, when I arrived lo and behold was the bicycle I was looking for I kind of feel like they tried to pull a bait and switch and sent me to a location that had a more expensive bike because the salesman specifically said oh he’s not going to get credit on the sale. I would think the owner could care less what location I purchase the bike at as long as I’m getting what I want.

3 hours at the Jupiter location & my $1,679 bike was not even in riding condition. See picture of metal gouged out from chain not staying on. One tech even said he “hates high end bikes” really?!!! That’s all you sell. I ended up bringing my brand new bike to a local shop by me & they did what should have been done for a fee of course. You know calibrated the derailer shocks wheels, handle bars etc. the only thing bicycle world did was level the seat lmao.

Bottom line these Jokers are not qualified by any means to sell high end full suspension mountain bikes let alone work on them. 3 hours at a location for them to let me leave with a bike that was NOT safe is unbelievable. The tech even asked if I could leave the bike so he could call giant, said it’s factory problems. It’s brand new!!!! The biggest issue was the chain slipping this is a easy fix if you know what your doing, the SRAM derailer had to be adjusted. I was told there were other bikes doing the same, they seem to think manufacture defects but no it’s bad tech defects. 30 minutes at a different bike shop got me on the trails in JD. The only reason I gave 2 stars is for the price point, but I could have just went & purchased the bike from giant direct for same price. Hi he fact they even got my money makes Me sick to my stomach.

If you don’t mind spending a little extra money for a good tech to get your bike working after you purchase it from bike world go right ahead.

This place literally has the worst customer service. There were only 2 people working, the man Barely tried to help me. They look at me like I had no money mind you, I brought in a very expensive bike to get fixed. I got a flat tire felling very frusted cause I still have 20 miles to go.Never coming back. Everyone should be treated equally.

We went to several different bike shops to try out e-bikes . We came back to the Jupiter location- Brandon was knowledgeable, helpful, and professional. No pressure sales. They adjusted the bike and put all the accessories on. Very pleased with our experience and would recommend!

Brandon at Bicycle World helped me today selecting the best bike for my back and was very friendly and professional.
I highly recommend them.👍🏼

We love our new ebikes!!! When we stopped in to check the selection we were greeted by Artie who was very friendly and knowledgeable. We were able to ride our bikes around the neighborhood and we both liked the ride and the feel of our bikes. We also purchased some accessories and they installed them for us. Great service

I called multiple bike stores around Jupiter to fix an untrue rear wheel and all of the store told me there was a 3-4 day wait time. I called this store and they were able to get me in and out in about 30 minutes! I highly recommend this store!