Carole Lucio Hair Colour And Style Salon

Well I have not had service here, but I'd like to review my experience while inquiring about their services. I am new to the area and thought I'd see what Addison Circle had to offer. As I was walking by, I saw the salon was open and said walk ins welcome. So, I decided to inquire about their service of dying human hair extensions. The young lady that first greeted me was kind and welcoming. She said that she'd ask the stylist Shellie as to if she could dye my extensions. As I was standing outside, I could see Shellie and the nice young girl talking. Twice did Shellie roll her eyes at me and give me a nasty look as though I was disturbing her and not welcome for her services. The nice young lady came back and let me know that I'd need to make an appointment for a consultation to see if Shellie could dye my extensions. I kindly shook my head and thanked her; however, I will not be contacting Shellie due to her lack of hospitality. My other hair dresser's kindness is worth the 30 minute drive. Five stars for the nice young lady. ZERO stars for Shellie's customer service skills.

Thank You! to Shelley of Carole Lucio Salon for a beautiful hair and make up session today. As a portrait photographer, I look for cosmetic artistry that compliments my patron. Shelley did a fantastic job today working with my bride, she went above and beyond with her hair and the make up complemented her light complexion. I definitely recommend her to other portrait photographers.

Went in to get my blonde redone, and I requested a white/silver/ash toner because I am pale and very pink in my skin tone, so yellow makes me look ruddy and flushed, basically embarrassed all the time. I requested the ash blonde, and was very clear. I asked for Khaleesi white blonde. I showed her pictures. I said, out loud, "white toner".

She made it BUTTER yellow. Like, no toner used at all, only bleach on yo head, yellow. I wouldn't have minded some light honey highlights in the ends but this was full-color yellow.

She explained that she "couldn't take it that far" (my hair was already a very medium blonde when I came in, and she couldn't take it to a light shade? I've seen people walk into a salon with brown hair and walk out with white, it's about the TONER), and she didn't leave any room at my roots for them to process later than the rest of my hair, so naturally while the rest of my hair was yellow, my roots were nearly clear. Amazing. It was very difficult to see this in the salon due to her lighting, but in natural light and every other mirror, it was obvious.

She also had someone cut my hair who didn't even WORK at her salon full-time and was just in town, travelling. I had nice, blunt tips that work well with my curly/wavy texture, and she straight up butchered them and made it look like my hair had grown out and needed a cut from breakage! Now that is talent, to make freshly-cut hair appear as if it were uncut for months. And this was when I requested that my ends remain blunt-cut, mind you. Not listening. Not caring. They know what's best. "She's gonna take care of you". Please don't, next time.

I waited it out, but I called Carole and expressed my concern, and she said she could put a toner in it for the yellow. I was like, yes, please. So I came in and they put a toner in the next day.

OH. MY. GOD.

I asked for an ash or white toner, describing it as "turning the hair silvery, not buttery or yellow", and she dyed MY LOWER ENDS GRAY (because they were porous, and she used a COLORED GRAY TONER INSTEAD OF ASH OR WHITE, my god, and left it on very long because the shaft was quite dark). I was like, okay, well, jeez, so I tried to rock it, but it looked insane. Yellow, still, but now we have gray and green too! See photos. For real.

I had to go to work like this.

People noticed. It was not attractive, or professional looking.

I called and requested a refund, and she was nice at first, but then angry when I said I wanted most if not all of my money back, for ignoring my requests, and straight up not listening to me, and I would need to have my hair color-corrected and then bleached AGAIN so I needed my funds back. She basically said, "This is what you asked for", and I'm beside myself, cycling between trying not to laugh hysterically that she thinks I would want this, and trying not to cry because I'm out $200 for nothing and that was about to be doubled, somewhere else.

I got back about $100 of it, and that was only after several phone calls and arguments. And at the end of it all, she asked me, "So are you going to come back to us when you decide to go red?"

Oh, honey. No.

The only upside: they plied me with wine, probably to lure the customer into a false sense of security. And it was a short distance from my house. But believe me, I WOULD WALK FIVE HUNDRED MILES AND I WOULD WALK FIVE HUNDRED MORE, TO BE THE GAL WHO HAS BLONDE HAIR THAT NO ONE SPENT FIVE HUNDRED FOR, DA DA DA DA DA! DA DA DA DA DA!

Beware! If you do bite the bullet and go, make sure they are CLEAR and LISTEN TO YOU on what YOU WANT.

Carole been stylist for the past 10 years. My whole family are her clients. Superb service, awesome attitude and overall pleasant experience.

Carole has a charm that will turn you to putty as soon as you enter her salon. I have always had the most enjoyable interaction with herself and staff. Additionally, Carole's experience allows her to treat every visit like a consultation and she always gives sound treatment advice for any after care. Her touch is heavenly and she ensures you are comfortable and relaxed throughout your session. I float out of her salon and feel Carole Lucio's is able to provide a luxury pamper experience without the huge price tag.

Went here after a terrible salon experience with a balayage, looked awful from the previous salon. I’m not going to lie, I was a bit nervous going to a salon after that but I set up a consultation, Carole and Sarah (Sara?) were absolutely wonderful! Very very welcoming, and so nice. Told me what needed to be done, An got me in right away the following morning. Sarah was so good with brushing my hair when it was tangeled after the wash.. She and Carole both were very informative with how hair works, and gave good tips on how to keep your hair healthy. After she was done with my hair, I looked like my old self. An I’m sure everyone got annoyed with me saying, my hair looks so much better now, all day long. Would definitely recommend! :) thank you!!

This morning was an incredible experience with Carole, as always! She squeezed an appointment in for me on short notice & my haircut is amazing! My fiance loves it too! Come here if you want the best salon in Addison! Thank you Carole!

This place is Amazing a complete one stop shop! Hair,nails,massage,facials, gift wrapping, CBD!! Plus while I was there I found out that they are having a 5 year Anniversay event on this Friday from 5-7 Food, Wine, free hair cuts, CBD samples I will definitely be there!! Who is joining me?