Microtel Inn & Suites by Wyndham Bonnyville

I'm at the Microtel in Bonnyville, and your staff has been completely unprofessional. I just took my two toddlers down to the pool after getting the key from your front desk. Only to have to go back out to get them to put towels in the pool(which front desk told me specifically when I asked for them with the key that they were already in the pool area. After finally getting towels the front desk then comes in to tell me that the pool man wasn't in today and the heat in the pool is broken. When we asked her to turn on the waterslide she tried to but it was also broken. Promoting her to just kick us out of the pool. Which was the whole reason we booked at your hotel to begin with.

The rooms and amenities are nice and clean. Staff is very friendly and helpful, they went over and beyond to help make our stay enjoyable.

Super friendly staff. Room and washroom are bit on the small side but I guess it is in the name. Love the pool and slide especially the slide doesn't o directly into the pool which makes it so much safer for families with young kids. The hotel, pool and gym are all very clean. Breakfast was good, they changed it every day so not eating the same thing over and over. Check in & check out were easy and quick and at check out the lady at the reception made sure that we had a good stay and wants to hear any improvements that could made it better. Even gave kids chips and bottle water for the drive home. The friendly staff made the stay that much better. Would stay there again.

Stayed here as we were up from Edmonton for the Cold Lake Airshow. As you can see from the pic we had mold in our shower, this was only one spot, the whole bottom edge of the tile was moldy. The breakfast was awful, wouldn't feed to my dog. If you sneezed while laying on the beds they squeaked and groaned like they were gong to fall apart. When expressing our concerns with the front desk they really did not seem to even care. Will never stay here again, would sleep in my car first.....

Overall hotel is clean with somewhat . friendly staff. Room was reasonably priced and clean. Breakfast was good. The problem lies with the “Pet Friendly “. They charge 25.00 per night. No area for designated for dogs to do their business, not poop bags supplied, no treat bags…..just give us 25.00 per night. We have travelled a lot with our little Yorkie and pet friendly means they make your pet feel welcomed. This hotel just felt like a money grab.
Then we came back in the evening to discover our room had not been cleaned.

We will not be booking here in the future

Booked months in advance for a hockey tournament. They ran out of breakfast food the first day! There was no drinks for the kids at breakfast just water tea and coffee as the juice machine was broke down, also the manager was unable to wrangle up their managerial skills and go buy some for the kids. The lounge is an absolute joke, the bartender on shift was unsure how to mix drinks, so our choices were beer in a can or beer in a can. They do have draft beer but that was also broke down. My suggestion is check in elsewhere if you are in town for sporting events, the hotel and manager are unable to handle that volume of people. P.S. there was no discount offered even though you paid for the continental breakfast and there was none to be had the first day.

One staff member needs some hospitality training, but the rest were fantastic. The food in the lounge was terrible, don't do it. You're better off throwing something in the microwave, because that's what it tastes like on their end. Bring your own pillow, the ones here are very thick!

No hot tub, just a heads up since I missed that one.

The rooms were great. Very clean, comfortable beds and pillows. The pool was also fun for the kids except no ones keys worked to get in so often times we had to search for someone to open it as there wasn’t always someone at the front desk. I was looking forward to using the machines at the gym but the pins were missing out of all of them so they didn’t work. Staff was great on the weekend but not during the week. No hospitality spirit as one other reviewer mentioned. Breakfast was very bad. Out of pancakes, bagels, jam was to hard to spread, cereal was to stale and stuck up in the dispenser. The staff member was embarrassed and was very apologetic. The coffee was filled with grounds and one day the juice was warm. I have never experienced anything like this at a continental breakfast. If they had been properly stocked I would say it could have been good.