Ducharme Motors

I wanted to take a couple of days just to let this one sink in. I was waiting for some secret issue to reveal itself, because everything just went a little too smoothly... BUT, everything is still perfect.

Nothing short of a flawless experience. I have a lot on the go at all times and everything that I needed done, got done. Everything that we verbally agreed to, was present and accounted for.

I can't thank these fine people enough and having owned more than a dozen Ford pickups, I have had every experience under the sun over the last decade of owning them. Very happy with Ducharme and plan to order and purchase my next Super Duty's from Tracy, Shawn & Cindy.

Thank you guys very much! This truck is flawless and so were all of you.

I made an appointment a week in advance telling them what recall work I needed done and when I got there, not only did they only fix 1of the 4 recalls but asked me twice why I hadn't taken it to another town's Ford dealership as well as showed me how to fix one of the recalls rather than doing it themselves. I will be taking my business elsewhere. If I could write a review without highlighting a star I would. I'll also tell my friends and family, bad word gets around just as quickly as good.

Ducharme motors did a rim and tire package for my old car the transaction went smoothly Wyatt one of the parts advisors was very helpful and found me exactly what I wanted and everything showed up in two weeks just like I was quoted. The service team took great care of my car and got everything done in a timely manner even short staffed! Will never take one of my vehicles to COLD LAKE ford ever again(bad experience) they could learn a thing or two from this dealership!

My DEF system malfunctioned at only 4 months of use. I took it to Ducharme because Zarowny’s wouldn’t even give me the time of day. With a mess up with parts order it took TWO weeks to fix my truck! Also I told them to do an oil change more than once while it was sitting there. Of course I get it after two weeks of waiting and the oil change was NOT done. Living in a rural area it’s annoying to try to oil changes because they are over booked and it takes so long. Now I am at Team ford in Edmonton trying to get this oil change done and it’s a two hour wait. Seriously I am NOT impressed with ford service at all. This has been incredibly inconvenient!!

I would give 0 stars if I could. Bought a 2016 jeep cherokee from them in Oct 2021 only to have 8k worth of damage discovered. Sales Manager was giving me a referral to Ford in cold lake only to then ghost me with no call from cold lake or follow up from Ford. I dont drive harsh all km I put on were highway and its only lady driven. I haven't taken it off roading or as they are claiming hit something so hard to cause that much damage. I am now left to believe they failed to do a proper inspection of the undercarriage and sold me an unsafe vehicle to drive. I have bought many vehicles from Ford over the last 20 years in cold lake and never again will I go to Bonnyville to purchase a vehicle or recommend anyone else does. This is poor salesman ship and disgusting.

I bought a used vehicle from Ducharme in November 2022. Byron was great to deal with and was attentive to my questions and any concerns I had regarding the 2013 F250 I purchased. He helped me resolve an unexpected mechanical issue with the truck 3 weeks after delivery to my satisfaction. Thanks Byron!!

Live 3 hours away, bought a car from this dealership. Tracy was nice to deal with. They could deliver to us as they have drivers driving to Edmonton all the time they said. Unfortunately when the driver brought it, he got a long crack in the windshield. The "protection pack" we had to buy for $1000 wouldn't cover it, and they said to contact dealership as it was still in their possession...talked to manager...he basically said not his problem, and if I'd driven it home and got a chip, would I be calling him for a new windshield...ummm, no. But the new car I bought was handed over from them, to me, damaged. Best he could do is get me a good price on a new windshield....call me in the morning....still waiting like a month later.....crickets. Disappointed.

Tracy sold us our brand new Outerbanks Ford Bronco; what an amazingly positive experience it was! Our Finance rep Kayla was informative and went over all the different options Ford has and recommended various levels of service. Kayla was clear and concise and we felt well informed. Tracy not only took the time to make sure we were taken care of every step of the way, she sat with us in our new vehicle going over all of the new and exciting features and additions. She checked in on us that week asking if we had any issues, problems and how we were enjoying our new ride. After receiving the runaround from other dealerships regionally, it was refreshing to get such transparent and caring service. Service is what makes the experience and Tracy's was professional, communicative and caring. HIGHLY RECOMMENDED!!!