Wanted a bond payment for the room, ok whatever I am not going to trash the place. Then found out at the end of the stay that it would take up to a month to get my bond back.
Car park is very tight especially if you have a larger car, I ended up parking on the street as it was easier. Rooms were clean and tidy.
Paula hernandez1 year ago
Very clean and modern apartment. well equipped, great location and mainly Super helpful and friendly staff. In addition, free parking. Highly recommended
Naomi Kanga1 year ago
This was supposed to be such an amazing stay, great location and close to everything at Westfield.
However - they were painting our floor & we werent made aware until after we had checked in. I have lung problems, so the sanding and paint fumes affected me quite badly. We also have a child with high allergies and this caused some major problems for her. The painter was out front of our door from 8am, banging sanding and painting. When we went to leave our room it was quite intimidating having someone standing there painting the door. Trying to remove our luggage proved to be quite difficult as he decided to continue painting the wall and barely took a step out of our way.
If we had known about the painting when we received a confirmation call 2 days before our stay then we would have chosen another location.
The beds were THE most uncomfortable. Pain inducing mattresses I have ever slept on. Springy, hard and at one point I thought I was going to roll out of the bed.
Our dishwasher didn't work either, so last minute we realised we had to hand wash the dishes. Not great when your trying to be out of the room by 10am
The free breakfast was good, but get there early or miss out on anything worthwhile.
All in all, I'm pretty disappointed in the response we got when we raised these issues, and definitely won't be back.
Nickolás Knox1 year ago
Budget hotel with great customer service but very average rooms. I've stayed here a few times due to work and this place hasn't been updated since it was built. There is a room on ground floor that causes great anxiety to those with OCD with the TV and accompanying shelf sitting on a strong lean. I complained about this 5 years ago and yesterday I found the very same TV in the same condition. The slides at Dreamworld just an hour from this hotel are jealous at the decline on this device.
Vanessa Robinson1 year ago
Great hotel for location. Plenty of shops and places to eat nearby. Very modern and spacious rooms. Staff were great. If had a pool I'd give it 5 stars
Joanne1 year ago
What a fantastic place to stay. Very central to everything. Receptionist was so lovely
Owen Arriola10 years ago
The unit we stayed in is quite nice. Quite clean and tidy. Location is quite close to a shopping centre.
Ralph Faamalepe10 years ago
Great location nice rooms close to airport and the city
Car park is very tight especially if you have a larger car, I ended up parking on the street as it was easier.
Rooms were clean and tidy.
However - they were painting our floor & we werent made aware until after we had checked in. I have lung problems, so the sanding and paint fumes affected me quite badly. We also have a child with high allergies and this caused some major problems for her. The painter was out front of our door from 8am, banging sanding and painting. When we went to leave our room it was quite intimidating having someone standing there painting the door. Trying to remove our luggage proved to be quite difficult as he decided to continue painting the wall and barely took a step out of our way.
If we had known about the painting when we received a confirmation call 2 days before our stay then we would have chosen another location.
The beds were THE most uncomfortable. Pain inducing mattresses I have ever slept on. Springy, hard and at one point I thought I was going to roll out of the bed.
Our dishwasher didn't work either, so last minute we realised we had to hand wash the dishes. Not great when your trying to be out of the room by 10am
The free breakfast was good, but get there early or miss out on anything worthwhile.
All in all, I'm pretty disappointed in the response we got when we raised these issues, and definitely won't be back.
Receptionist was so lovely