The Carpet Man

Many thanks to Tom for helping my parents with advice on a carpet laid at their new villa. Friendliness, consideration and expertise when they needed it. My Dad says he would recommend The Carpet Man to anyone.

DO NOT USE!!!!! representative told me they would install matching carpet in the house im renting then they installed a carpet completely different color and refused to give me a discount and had to pay full price, now have one room in the house with different carpet that i have to explain to property owners thanks for putting me out of pocket by $600 guys.

I found the Carpet Man on HiPages and read from a few reviews that they were good. The upfront quote and initial sales visit was good. Price was reasonable and I booked out a month in advance. Two days before the carpet is due to be put in, I get a call saying they can't do that day because another job has run over schedule. I had booked so far in advance because I had other trades, cleaners and photographers coming a business day after the carpet was laid. After stuffing me around, in the end they called and said they could do Friday after all.

Then to top it off, I visit my townhouse a day after the job is meant to have been completed. There is old carpet and underlay left jumped in my driveway, they used my skip to dispose of the old carpet (without asking), the carpet was not finished, and no carpet had been laid on the stairs. No one communicated the delay to me. After calling the office and asking for assistance, I'm told they'll followup and get back to me. No one gets back to me. So I call again the following business day. Same thing. They'll follow up. No one gets back to me. After I call again, I'm told the job has been complete that day.

A lot of stuffing around, many times. Only recommend if you have a lot of time to kill with wasted back and forth communication, and frustration. Office doesn't seem to talk to the layers. They also couldn't find my deposit and asked me to pay it again. I had to tell them again that I had paid (even after multiple communications letting them know I had paid).
At least the carpet looks good.

DO NOT PAY! Before job is finished. Had most of our house carpeted except dining for an unforeseen reason. Bit of floor had to be reconcreteted. Builder came in next day and was done. Took over a week before carpet layer returned but then complained concrete wasn’t smooth enough. He demanded to be paid for wasting his time coming out that day. Had to call in builder again to smooth out concrete properly🙄 he come out that same day and done the job. Has been 5 days n still waiting. We’ve rung but have been told so many excuses like they have been flat out... or the weather...traffic you name it. Have already been paid for as to why we think we are being stuffed around so much. Never ever would I recommend these guys at all! N I hope people read these reviews before even getting a quote from these people

We had carpet installed by the Carpet man, Hugh was absolutely professional competitive quote and quality carpet. The installers were very absolutely fantastic as well.

Mike C was very quick to respond and professional. The store had the same style of carpet to replace what was there. Bonus, also does blinds which was convenient.
There was a bit of mess left behind from the underlay that was removed through the house, but a quick vacuum took care of it.

After taking $1000 deposit, Carpet man left job half done. We wanted to get something done urgently but Carpet man and their representatives did not attend to our calls, emails, texts for 3 weeks. After 3 weeks, they send me invoice for $1500 and they did not even finish the job. I had to get someone else to complete the job and pay them extra to fix the stuff-ups that Carpet man had created. After 3 weeks, they reply asking for $ and I told them the truth that I had gone to someone else for the job. They said that they will refund me $400. It is 2.5years now and I haven't seen or heard from them.

They mention that they are family owned business but I think they are just sales people who come to your house and quote you. Then they get someone else to do the job for them.

If they were the last carpet installation company, I would learn how to install carpet myself and then DIY it.

I am happy to say after publishing a recent review regarding some negative experiences we encountered that the carpet man has been kind enough to compensate us with a reduction of cost after we contacted them and were sincerely apologetic regarding the stress we encountered