Anytime Fitness Stafford

If it was possible for a zero star, I would have selected it.

I signed up for this gym because my old one was too expensive and I also wanted a place where I could work out with my partner after work. I signed a 6 month contract straight away with a verbal clause that said they would only sign me up for 6 months and I could cease payments at anytime and during the period I could ring and cease payments while I was away for work.

First 2 months was amazing until I left for work. Since then I have not used this gym and they are still charging my account. I was in this contract from June until December and they have clearly continued to roll me into a new contract without my permission.

The staff are terrible at communication and find excuses to take your money and not help develop their customers. They do not respond well and struggle to answer even basic questions.

I would go to any other gym in this local area or do yourself a favour and drive an extra 10-15 minutes to reach another Anytime Fitness. Where I have seen reviews that highlight their importance on customer relationships inside and outside the gym.

Reading some reviews on Google and other websites, their "new management staff, are working hard to resolve all issues" is clearly either not a new management staff or they are just grabbing every cent they can.

Emailing this company has not worked as I have sent 5 emails every day this week and have still yet to receive a reply.

I have also rung twice where I was asked would I like to sign up. Absolutely ridiculous

This is hands down the worst experience I have had at an Anytime Fitness club and I have been an Anytime Fitness member for approximately 8 years and trained regularly at 9+ clubs in that time.

The owner of this franchise towards the end of last year increased my weekly rate by $5 per week (a 30% increase!), without any notice (despite there being a 30 day notice clause in the contract) claiming this was due to the rising costs of running a gym. The managers of the gym subsequently disclosed that the increase was only due to the membership having come out of contract and then repeatedly tried to force my partner and I to sign new 18 month contracts for a 'discounted rate' (that was higher than our previous rate).

The management staff evidently have no idea how a contract works and at one point they even told me they couldn't locate my contract because it was so old so they would just refer to clauses out of their new template contracts (that are not part of my signed contract).

The gym is dirty, things don't get fixed (one of the lights was recently a strobe light for about a week), members leave weights lying around everywhere. There's a new club manager every other week so they never know what they're doing and the customer service is appalling.

I cancelled my membership with Anytime over a month ago (to join World Gym Stafford, which is conveniently on the other side of the same carpark and costs me $6 per week less) and have been requesting a statement of my account with Anytime ever since which is seemingly too hard for them to do.

I would not recommend joining this gym to anyone. If I could give 0/5 stars I would. It's a shame because most other Anytime Fitness' I have been to over the years have been fantastic.

Amazing setup, gym literally feels like you’re at a nightclub.. awesome equipment & friendly staff as I’m used to being a longtime Anytime Fitness Member in VIC. So happy I found this when I moved to Bris Vegas, highly recommend!

Expensive for what it is.

My home club was Toombul however after the flooding of the shopping centre I had to come here.

After home club membership was transferred they had notified me that they were going to change my weekly payments to $3 more per week. Being with anytime fitness for 5 years + you’d think they’d do more to try and keep a customer however they were not willing to back down in pricing claiming that it was the cheapest on offer and cheaper than rates being given.

Cancelled it due to ridiculous pricing and switched to Goodlife in Lutwyche for more than $5 a week discount.

Shop around for your gym memberships as goodlife worlds and I’m sure other gyms are cheaper than this home club and offer more.

Such a good gym! The yoga class ran by Frances is outstanding, covered stretching, breath work and mobility!

I cancelled my membership with anytime Fitness at the end of last year by going Into the gym and paying a cancellation fee. Without hearing anything from them I received a final notice for debt collection in the mail. Correspondence with the debt collection agency was easy, but anytime was incredibly disorganised and apparently had no record of a transaction. After providing proof of a transaction they still seemed to have no idea what was going on and sounded as though they didn't even have an account for me, yet trying to collect a debt. Last I called them they had told me the debt collection agency was notified that this has been finalised and closed. When I contacted the agency he said he hadn't heard from them yet. Today I've heard from the agency that it is finalised and closed.

The building and equipment is really good, but if you're thinking of joining here I'd advise not wasting your time and money. Join a different branch or another gym that has better staff able to properly communicate and know what they're doing.

Absolutely love the yoga classes at Stafford AF with Francis, Helen and the other lovely ladies that take them, early morning and afternoon / evening classes, if you haven't already tried any of these classes get onto it, really enjoy my me time

One month trial is a total scam.
Met with the gym manager. Signed up for a “one month free trial”, even though you only have two weeks to decide wether or not you want to continue onto a 6 month contract or not.
Less than 7 days into my “free trial” I had $60 deducted from my account (Funny because the exact same thing happened when I did the trial at Toombul a few years ago). I was reassured it was an accident and that the money would be refunded pending head office approval. This influenced my decision again not to continue onto a contract as it was not what we had agreed on.
I was told on three occasions the refund would be processed the next time they process refunds (Wednesdays). 4 months later and still I haven’t received anything.