Goodlife Health Clubs Carina Heights

Extremely sales-oriented gym. Average facilities. Would recommend to think twice before signing a membership as you’d likely have to jump through hoops to cancel - Practically impossible. Requested for a cancellation in person, on the phone and even through text, but the charges still kept coming (after they took away my gym fob/access too). At this stage, it’s pretty unclear whether a refund on the excess charges is ever coming through. Be wary of this outlet!

First time going back to Goodlife after previously having a membership for over 3 years with all gym/24hr access. First thing I cop when I walked into the Carina gym (first time ever going to this location) was extremely rude and aggressive male staff and instead of working on a solution just kept arguing and even told my partner and I to go back to our own gym at Mount Gravatt (which isn’t our gym because I took over a platinum membership which gives me all gym + 24hr access and I live at Carina). The female staff even had to apologise to me. My partner was told a few days before when he completed his intro to bring me in to pick up my 24hr pass at no cost and get my intro done so that I could discuss other paid services that I really wanted leading up to my wedding as well. None of these happened. Viewed gym myself and done a workout and overall gym lay out was nice but the cleanliness of everything was really poor condition. With having 4 other Goodlife gyms within a 10min to 15min drive from each other (1 literally down the road) you think customer service would be 100%. Very disappointed and not a good feeling for someone on first day back at the gym.

Staff not helpful, showers, jacuzzi not well maintained. My daughter developed bacterial rash on her back from using jacuzzi ( dirty water in jacuzzi) Showers not cleaned in a timely fashion ( hair in the showers).
Haven’t attended the club for a year and they keep billing me.
Impossible to cancel.

Not happy at all! Spas have been out of services for at leat a month now and every single person tells me a different thing about it. When i asked the receptionist why is it not fixed , she replied rudely that it is not my problem. Im cancelling my membership!

After my contract expired I went to the Gym and cancelled my membership with a young man at the reception desk in June 2022. He told me that I need to provide 30 days notice and I would still have access to the Gym for 30 days. However, after checking my credit card history in late October 2022 I could see that they were still debiting money from my account. I then contacted the Gym and spoke to Cecilia who proceeded to tell me that they have no record of my cancelation, that I would need to cancel it again and that they will not refund the mony that should not have been taken.

Thanks to my wife's platinum plus membership I got enjoy classes and great facilities, including sauna, spa and pool.

Probably the best gym I've been to South of Brisbane CBD. Amenities could do with a refurb and a better clean. But equipment, classes and staff are great!

Manager Mark is extremely unprofessional. I will not get a membership because of him after he discriminated against me and told me I 'wasn't right' for the gym.
If I was a hiring manager at a gym, I would not hire him for any job.