The Appliance Connection

Decent prices. Thought the scratch and dent was a good idea with just a small scratch like they say. Got refrigerator in place and plugged in after finishing the remodeling. Then realize it’s missing a shelf on the French doors. Find out if you go through scratch and dent it doesn’t matter if stuff is missing. Definitely spending the money and just buying brand new from now on. Hopefully it doesn’t fall apart. Don’t see much help coming from here.

Technician came to the house knowing we have and are working with our home warranty company to repair a dishwasher. (They repaired the dishwasher a year ago similar if not the same issue.)
I need the diagnosis and estimate emailed to the home warranty company, I'm told they don't deal with home warranty companies.... I just need them to email the diagnosis, I'll pay them and wait to be paid by the company myself. I'm told we don't deal with home warranty companies.
This is why people don't buy local, or try. You would think small business would want to win over the residents of the town.
I paid my diagnosis charge without question, thought we were working together.
Actually I was treated better from a big box, Thanks.

I would give this place zero stars if I could. I ordered 'professional' installation' and this is what they left me with. AM Trucking is pointing their finger at Appliance Connection and Appliance Connection says 'we don't install legs on stoves' yet this is how the range is shipped from the manufacturer.

Have always purchased my appliances through appliance connection, my last purchase was a washer a Maytag that they said was the heavy duty washer and they never had problems with them. Well guess what maybe that was true when Donnie Crook had it and he always made it right, but now they treat you as if you have money to throw away, and they don't hold true on the warranty, I will go somewhere else and I will be happy to let anyone know about my experience with them. Forget getting parts anymore because it takes months and then they don't call to let you know your parts are in. If you are looking for quality then don't purchase appliances in moundsville on Jefferson ave appliance connection...

In store experience was smooth and quick. Everyone friendly and knowledgeable. The crew that delivered and installed also great. Will definitely shop here again.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. ITS THE WORST COMPANY I HAVE EVER DEALT WITH 7
MONTHS LATER NOT RESOLVED. DELIVERED 4 damaged chairs

We called The Appliance Connection to get quotes on a Service charge. The lady told me the cost was $85.95. When the technician came to our home and he did not do any diagnostic testing on our Microwave/Oven wall combo. All this technician did was take off our side bars of the unit and measured for a new wall unit. He told us the he GUEST of what the issue is. This technician charged us $96.00. We called them back the next day and she did not resolve the issue that we have with them. I will NEVER ever call them again! Terrible service both in person and on the phone.

Santiago was great with customer service. He made sure I received my purchases in a timely manner. Applications connection has great communication and constant updates on where my purchases were during the shipping process.