Oak Tree Furniture

I highly recommend that you avoid this place. The owner, Tom is nice at first...but when they make a mistake on the order, he automatically places the blame on you.

I ordered a nightstand to match one that I already have. I sent Tom an image of my nightstand as well as a link from OakTree's website of the exact nightstand with the exact finish in the their own picture.

Tom placed the order and sent me an invoice, I looked at the style number and didn't read the description properly. That was my mistake. Oak Tree's mistake was not putting down the correct item from the email. It was also the fact that they sent the nightstand in the wrong wood stain when it was correct on the invoice...it was made in a very light color from the one I have and from the image on their website. I refused the delivery and had the delivery guys confirm it was the wrong one sent.

Tom called me and was angry because I refused it...he said it was exactly what I ordered and tried to tell me that the finish was correct and there is always a variation in staining. He also claimed the lighting was off in the image. I know stains vary, but it is not that dramatic. He used the wrong stain and if the lighting is bad in the photo...he should fix it. The photo is a 100% exact match to the nightstand I already own.

He blamed me but said he would issue a full refund by check. When I received it, he did not issue me a refund for the full shipment. I emailed him and he said it wasn't his fault and he will not eat the entire thing.

He was very rude and accusatory, which I don't appreciate. I told him I would have kept the nightstand had it been in the correct stain and that I didn't want a refund, I wanted the nightstand to be fixed which he wasn't willing to do because I can't be satisfied.

I am now in the process of charging back the purchase with my credit card company since I have not received anything and what was sent was not the correct order. If you decided to order from these criminals, protect yourselves.

Beautiful furniture! We decided to go pick our piece up all the way from KY and enjoy the fall colors in WV but we got lost in the mountain foothills trying to find a Uhaul trailer. Tom and his wife went out of their way to help us! My hutch is beautiful!

We absolutely love this place. We have got many things from here. Some if the items were bought a number of years ago and still look new. Most recently a play set that was delivered and set up quickly.