Berkeley County Public Services Swr

I was informed 2 weeks ago that there is a leak in my area that needed to be repaired. When the repair was done outside on my lawn they damaged the line for my Xfinity. My Comcast Xfinity services my television, internet, phone and alarm system. Xfinity has to repair these underground lines which will take 3 weeks. I spoke with Linda who was rude and disrespectful. She didn't have any compassion for the inconvenience they caused me. I told her I work from home and now I have to try to see if I'm able to pay additional fees from my cell phone company to purchase more data to do my job at home. She laughed and said we are not paying for that. I asked her what was her full name and she stated while screaming at me I'm not giving you nothing. I asked to speak to her Supervisor and she said I DON'T HAVE ONE! I said everybody has a Manager. She said I have a Executive Director, so I asked her what is her name. She said no need to get her involved then she hung up on me.

Online they will show you set up with auto pay and nothing due, then they'll email overdue demand for immediate payment because bank returned ACH charge. On phone they tell you everyone receives the threat pro forma.

What a screwy accounting program

They overcharged my account, typing in $1200 for my over the phone payment for a bill that should be $120. Then had the nerve to give me attitude when rectifying the problem. It took several trips and me speaking to others and finally all was fixed. Something's off though with the operation.

Really dont need to post my issue’s it seems every one above me already had same issues. This place is crooked and the unfair charges continue.

Always have a attitude....not friendly at all.

I am not sure why there are so many negative reviews. Be nice to people, they are nice to you. They have also gone out of their way at times to correct issues. I have been dealing with the sewer office for years all the ladies have been nothing but nice and professional.

This utility provider's monthly statements have variating due dates, thus is difficult to anticipate the due dates, which aren't printed on their invoice stubs. Its kind of like an entrapment situation. Unfortunately there's not a choice when it comes to utilities. And Lord help you if your payment is a day delayed in the mail like during Covid. They apparently think that they are above circumstance.

To the person that gave the "Tip" I was nice and courteous but they ate difficult to deal with. I really wish there was someone else I could go with. As much as I pay for sewer this is ridiculous!