RE/MAX Affinity Plus Rentals

Remax Affinity Plus Rentals is your go to Marco Island vacation rental company. They have the hardest working staff to ensure each guest has the best experience. The office manager, Angel, is a delight to work with and will always be sure you and your family are taken care of! Be sure to check them out on your next vacation to Marco Island!!!!

RE/MAX Affinity notified me only a few weeks ahead of a 3-month rental that the building was undergoing major 2-year reconstruction, and that I would probably be displaced at some point during my stay. After enduring the noise and dirt for 2 months (I am a recent open-heart patient with allergies), Re/Max contacted me repeatedly for 2023 renewal. I had been looking to purchase property in the area, but felt pressured to renew due to the repeated calls. Within 5 days of Re/Max charging deposit, I notified them that I was buying property and needed to cancel. Re/Max is refusing to provide a 100% refund, although the unit now has a committed 2023 rental. This is horrible customer service. Do not expect extra considerations when dealing with this office.

We had a great experience renting from Re/Max and would definitely rent from them again!

Top Vacation Rental Agency on Marco. They really delivered the goods! Condo was perfect, had a nice pool and was walking distance to the beach. We stayed 7 nights and will be coming back next year. Reasonably priced gorgeous property with amazing views of the gulf. Check this photo of the beach. Thank you Charlene for finding a perfect place for my family vacation.

I want to take this moment to Thank the entire office staff and owner of Re/Max Affinity Plus Rentals for going well past above and beyond! I was in dire need of lodging after Hurricane Ian destroyed the Causeway Bridge to my home on Sanibel Island. I felt very fortunate to be referred to Steve and have him offer me a 30 day condo rental at a great price considering the circumstances at the time of people being charged more than double the normal October - November rates.

A few days before, I booked a different hotel in the area that I was going to stay at until the condo was ready. When I called the hotel the night I was supposed to arrive, they told me they were overbooked and my reservation was cancelled. I had just stopped by Re/Max Affinity Plus to fill out my application for the condo rental and now I was desperate for lodging; even though it was after-hours, I called the office and left a message asking if they had anything available or if I could get into that condo sooner. As I was contemplating sleeping in my jeep, Charlene called me right back and told me to turn around and come back to the office and they will meet me there and figure something out. Charlene and Angel came back to the office after hours to help me. They were able to find me a place to stay until I could get into the 30-day condo.

That kind of service is so unexpected these days and I was extremely appreciative, but there's More!!!! Steve, Charlene, Angel, and Eric (friend) offered to go over by boat to Sanibel to help me pull debris out of my home and shovel out muck/dirt. They gave up their entire Saturday to help a stranger that they only met days before. They helped me SAVE my HOME for which I will always be grateful!

We rented through Red Awning and the only reason I'm glad we did is because we got to work with this office. Because Red Awning dropped the ball, in a major way!
I received a phone call late in the afternoon on the day before we were supposed to leave for a five night stay, advising me that the house we had rented months ago is no longer available. I was speechless. I advised her that this is unacceptable. I have eight people that took time off work and reschedule appointments in order to make this overdue vacation happen. She apologized and told me she'll call around but as of now they couldn't find anything for us.
(Apparently, the house we rented was up for sale, got sold, and then the new owner decided he did not want to rent the house or honor any of the existing contracts. He just forgot to tell anyone until they called him and asked if everything was ready for our stay the next day.)
I texted the group. My daughter went into her "I got this" mode. She called Remax and asked for the listing agent. They transferred her to the owner, Steve....Steve was in Morocco with his family. He listened to her explanation and what she would like happen. He told her to hang out for a little while while he got his office to fix the situation and he'd call her back.
Steve called his office and let them know this needed to be corrected. They were already on it because of Angel, the great manager he left in charge.
They found us a better house with all the amenities we had checked off. They waived the security deposit. They made sure the house would not be closed on before we left (it was sold too).
She was even got us back a portion of the rental price because the owners had already cut off the internet and cable TV.
At our insistence, Angel came by so we can meet her and thank her, and she made sure everything was up to our standards.
Angel even made sure to call Red Awning for me for a full refund because they were "unsure if they could offer even a partial refund" because it was so late? Really?!

We rented early January through VRBO.

Steve, who I dealt with, said he would credit me for the cleaning and unprofessional appearance their property had. NEVER RECEIVED THAT CREDIT. Here’s what happened.

Arrived and found lipstick on a bathroom towel. Gross, and tossed it aside. Getting settled in, and my daughter found a dead bug (roach?) the size of a quarter in a dresser. Then, pulling down the bedding, found black hair in 2 of the beds and black footprints on a pillowcase. Also, a questionable white stain that looks like “mayonnaise” on the comforter. Threw the comforter in the corner and left it.

So we washed all the bedding before going to bed the first night - we got done at around 1:00 am after a day of travel. Fun.

Contacted Remax/Affinity on Sunday with questions I had, and spoke with Steve. He said he liked to give the girls in the office a day off, so he handled Sunday calls. He said my questions were not serious enough for him to address at that moment as he was putting out other fires. Very unprofessional. For all this filth, effort, and cleaning by us, he said he would credit us on our credit card we used to rent this, place. HE NEVER GAVE US THE CREDIT.

Now the pool. It had bugs covering the whole surface. The whole surface. NO SKIMMER! Spoke to a woman at the office the day we arrived. She sent the pool guy out early Sunday morning. HE was unprofessional too. He came out Sunday and did something to the pool. Didn’t leave a skimmer. (Standard item for a house with a pool). Pool seemed ok. But the bugs returned. I called Affinity and they said he should’ve left a skimmer, so they sent him back. He returned the next day early in the morning. Wasn’t happy. LOUD, LOUD talker on the phone early in the morning, waking my kids up. Also the pool was set at 85 degrees, which is quite cool according to everyone I spoke to.

Kitchen had ants all the time, as did the bedroom nightstands. Shower barely dribbled water out and had extremely low pressure.

I am putting this review on the Remax/Affinity site because of Steve. I was not going to review the rental on VRBO, choosing to save the embarrassment to their client (a homeowner in Wisconsin, I believe) and company. But I received an email saying he reviewed me as a guest. He gave me 4 out of 5 on all categories! We did nothing wrong. Left it cleaner than we found it. Because of the review window of time, I cannot review it on VRBO. So, here’s my review Remax/Affinity and Steve.

Horrible company. Take the advice from everyone on here and run. I’m surprised they are in business. Owner was very rude. Hung up on me and told me he didn’t need my business they make “lots” of money on Marco. Hopefully everyone will read this and quit giving them money. Not to mention they are a scam. Don’t pay anything till you review all documentation.