Arbor View

It was a pleasure moving into a brand new building with upgraded appliances, granite countertops in kitchen and bathrooms and a washer/dryer in each apartment! Our Public areas are very well appointed with a modern influence. The clubhouse area (where all our functions take place) are as nice as anywhere you can find with a Big Screen TV, Side by side refrigerator, couches and ample tables and seating for game nights. We’ve had New Years Eve and Super Bowl Parties, Fourth of July Barbecues and an Ice Cream Social this past week. There is also a computer room and a gym. Our maintenance men, Pedro and Reuben, always greet us with a smile, are always there and open to whatever needs we have. Paula and Iris are the On Site Property Managers and are there to assist with any issues. The Landscaping is attractive and professional. The pool and hot tub area are beautiful; encased by a built in grill and lounge chairs. The best part of living here are the many friends I’ve made. We all take care of each other!

The reason for 4 stars has nothing to do with the building or Staff here. The reason being, that, some of the residents do not take care of the building as well as they should.

Paula our manager here at Arbor View and Iris our assistant manager are doing a great job in keeping the property in order. I am satisfied with the service I receive from them. Thank You! The maintenance staff is very helpful and reliable! Thank You Arbor View!

Who ever runs the office has terrible customer service. I walked in to acquire about a 2/2. The moment I walked in I can tell she was annoyed, she didn’t greet with a smile and slammed the phone as if I was interrupting her . I didn’t even get her name because how abrupt she was all she stated was it’s over 300 people on the list and I’ll be waiting for over 5 years . If doing the bare minimum to keep your job was a person it’s her .
I feel bad for all the senior tenants there ! She’s not helpful and nice at all .

I've been living at Arbor View for a few months now and it has been a pleasant experience. From the time I first visited to inquire, to actually getting the key to my apartment, I met Carmen at the office and from day one she was very supportive, helpful and professional in guiding me and advising me on the wait and application process. The building and surroundings are kept clean at all times. And the office staff specially Carmen responds quickly and in a friendly manner to any concerns.

I must have to say that since the old female manager left. Carmen is doing wonders it is like night and day. The building is clean, things work much better than before and must of all there is a better ambiance around this building. What we should do is get rid of the residents that do not cooperate with the cleanliness and security. We must watch and report people who do not belong in the residents list, especially the ones under age that are disrespectful and spend time in the stairway or in the parking area smoking marihuana....

I have lived at Arbor View from the start!
I wanted to thank Paula, our current property manager for her quick response first thing this morning & follow up to a leak in my A/C dripping throughout the night.
She is awesome and quick to respond when an urgent work request is submitted.
She is very personable, knowledgeable and is always looking out for the residents.
Also a big thank you to Pedro, our maintenance man here, as well as Carlos who came from another location to help fix the problem.
When I got home from work it had been fixed and I am very appreciative & grateful to the three of them for getting an emergency done so quickly!! Thank you!!

This place was great prior to hiring Carmen at the front desk. She is a truly evil and nasty person! She treats residents and guests like irritative garbage. I don’t know how she works in a community with senior and handicapped residents like my relative. I am looking for a new residence for them immediately.

I applied at Arbor View for an apartment. They told me they had apartment #503 available. I gave them my $75.00 application fee, and was approved. Then they tell me apt #503 was rented and they offered me apt #105 on the 1st floor. I cannot live on the first floor for security reasons so I told them I would wait for the next apartment on another floor. I went there today and was told by Paula an apartment would probably not be available until sometime next year because I need to start over and go back to the bottom of the waitlist. I'm deciding if I should contact the City of Margate, Help Me Howard from Channel 7, or Florida Housing?

Update: I didn't know how to respond to the owners remarks so I am updating my original....Here is my review from another site. Arbor View Apartments is a property owned by Housing Trust Group who has many properties in Florida. It's a Senior Income Restricted property partially funded by the government. The government is involved so you get lower rent. BUT IT'S A SCAM. A few examples are: 1. All of their properties give 2 prices for your rent on their website, one without the washer/dryer and 1 with. Then when I spoke with Paula at Arbor View directly they told me if I don't get the W/D I would need to purchase apartment insurance and that the insurance would run higher then the rental fee. Later I was told I had no choice and that the W/D was not optional. A current resident told me the W/D is being billed to them at $1,200 a year. 2. Your cable bill is twice as much as what Blue Stream Cable website quotes for their new customers. I called Blue Stream and they told me these are the locked in prices Arbor View contracted for their residents. What? 3. Arbor told me I pay for the water and for a 1 bedroom it runs $45.00 to $60.00 a month depending on my use. I called the City of Margate and they told me Arbor View has a Master Meter and they bill Arbor for the entire building only and not each individual apartment. So Arbor is billing me directly for the water. Are they adding to the water bill trash, pest control, sewer.....who knows?

I was outright lied to by the property manager Paula many many times and Arbor View does not respond to most phone calls or emails. It's the most unethically and unprofessional company I have ever dealt with. How can a person with any conscience work like this.

I finally decided I am moving on and not moving there as accepting this type of behavior says more about me then them. I am better then accepting this type of behavior. It's sad as I really wanted to move.