Chase Bank

If I could give this branch zero stars I would. This my second day coming and I came early but same result. The first time it was a large number of customers waiting. Not one person said anything to the customers waiting. They’re slow and it looks like everyone else is late today there’s only one or two people helping new customers. This very bad for chase. This beach needs to be closed.

I signed in at 930am and watched the person I needed to see chatting with another banker for 25 minutes and then when her friend walked in, she skipped me and left me sitting there waiting. Worst experience! Cancelling my bank account with chase today!

Worst bank ever!! Wait lines to speak to an agent is over an hour and still you don’t resolve the problem! They are under staffed and agents talk long after they are done resolving the issue with the client. Worst customer service, no coffee, water nothing!!

Based on Bank hours they close at 6pm but you won’t get whit a representative after 5pm they will avoid you not matter what , I went yesterday to open an business account and rep Carlos Sanchez gave me thousands of excuses and the funny things is he told me to come back next day after 5pm so what’s the difference , looks like Chase has enough subscribers to care about one more

Impress customer service was great, very accommodated, made my process easy in and out.

No one greeted us upon arrival or even acknowledge us. Then 22 mins later a worker came ask what we needed explained we need to open a business account just for him to tell they couldn’t it’s by appointments. Something terrible in the System, online not once it mentioned appointment was required. I tried to open my business account online and said to come in to a branch, that’s what I did. Waste of time.

Good service. No waiting.

Afternoon employees are lazy and clueless, they sit around in their phone then act annoyed when you ask for help. Terrible branch.