Chase Bank

Yesterday I visited this branch to find out about a wire transfer I needed for my mom( 92 years old living in a critical situation in Venezuela)after waiting for almost 1/2 an hour with no one asking me I decided to approach the window teller and here she was Ms Moreno, I tried to explain and all she said was for me to go back to my seat and keep waiting for someone else to take care of my concern, she gave me an actitud and very rarely write bad reviews but this time I think is important for her to know that no matter what, you have to treat people with respect and try to help. Ive been a chase customer for many years now and and situations like this make me think, maybe is time for a change?
I must said that finally I nice lady took care of me and she was very kind and helpful !
Today I received a call from Mr Castillo the branch manager apologizing about my experience
I really appreciate it

Waiting for over 1 hour to open business accounts. Only 1 person here today who is qualified to open the accounts. They don't know when I will be helped. DON'T BANK HERE. These people are incredibly slow and inconsiderate. If I didn't have everything already set up to use existing Chase account, I'd pull out myself.

During the Covid 19, pandemic the doors are closed and everyone is supposed to use the drive thru. So I am waiting inline with 5 other cars, a teller walks someone ahead of the people already waiting because they don't have a car. So why do they get head of the line, no handicap just total disrespect for the Chase members already waiting. So, Chase must think this is fine because their employee did it without hesitation.

If I could give this place a zero I would! I deposit money through the ATM and apparently there’s a malfunction in BOTH of the ATMs located outside. I made a deposit and it was accepted but it didn’t reflect in my account. Instead I received a slip saying “to be sure the deposit went through please contact us”. I also noticed there were other slips on the floor stating exactly the same thing as mine. These ATMs need not only to be fixed or replaced but maintained on a weekly or monthly basis l as well to avoid the reoccurrence of stressful situations such as these. Because clearly I wasn’t the only client who experienced this today. If any staff members go outside first thing tomorrow morning they also too will be able to see all the slips on the floor.

Being using chase as my primary bank for years. This location is pretty convenient and accommodating.

Today Eddie helped me with a persistent problem when another branch turned me away.
He was professional, understanding, and above all, kind.

I have been a Chase client for 12 years and am always impressed by the service I receive at this branch.
Thank you!

It's an absolute pleasure going to the Chase Bank in Coconut Creek. It is very Covid-19 friendly and take all precautions with my concerns. Is always a manager as you enter to direct you to the proper teller or associate. One of my favorites is one of the ladies named Amanda. She is always so happy and upbeat and friendly and always willing to take her time and to help you in any way you might need it. She has an amazing energy. Thank you so much.

Thank you very much JESICA for helping us solve the problem, because the application for a credit card did not understand why it was rejected. She was very patient to help us get through the customer service call and waited for two hours. She spent a lot of time in solving our problems. She was very patient and very attitude.