Truist

Excellent! I just called this branch to ask if I could pay my loan over the phone, and the lady that answered was so nice, friendly and patient. She looked up my info for me with pleasure. I usually don't write reviews, but I had to because of her great customer service! She mentioned her name at the beginning of the call but I forgot it. Keep up the good work!

María , o my god, she a bad costumer help

First of all, I make a call to anyone who may be interested or to the supervisor of this town. I want to tell him that he does not deserve even the first star. We are talking about that it hurts me that a lufar with so much prestige has people with very little costumer service ethics. I think that the managers they are the representation of the face of the places that you can perceive from a manager that you tell him, that it is hot and that the manager tells you that then he is going to close the branch because we are most of the clients one complains because there are older people waiting up to 1 hour because there is only one teller I think they should implement better strategies and better customer service

Last time I went to this branch I didn't wait much for help. She has a great customer service experience 😀

The worse bank with the worse customer service , only two windows for service which only one is open the line up to the door full of customers and the manager and staff drinking coffee, talking taking there sweet time not worrying about the customer needs and valuable time . I hope this helps to improve the truist branch.

Ever since the other branch on 57th has been closed this location has became a NIGHTMARE. It’s ridiculous that they have ONE teller for the amount of customers they get. I have been standing here as I write this review for 20mins there’s 2 other people behind me and the gentleman that is opening an account is basically finishing up while this teller is still with the SAME PERSON! This makes me want to take my money and my service else where !!!

Worst bank I have ever been to the customer service here is horrible .Not only that there is only one teller working at a time with long lines very nasty attitude here I would never recommend this bank

I felt like a thief, the account is in the name of my husband and me and I could not withdraw money, I had to transfer it to my account because the cashier believed that I was stealing from my husband, apart from that the cashier made me one of questions and I investigate all the movements of my account, the worst bank in the world I do not recommend it to anyone without mentioning the time that was taken in said investigation.