Truist
5700 Coconut Creek Pkwy, Margate, FL 33063, United States
2.2
26 reviews
8 comments
6QVX+WJ Margate, Florida, USA
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–18
Saturday: 9–13
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–18
Saturday: 9–13
Sunday: Close
Oh and as an edit: the tellers never take the time to introduce themselves, as if we burden them by walking in the door. Very sad for a customer service professional. I would expect better from BB&T.
When they want your business they will tell you anything to have you sign the documents. We have a lien and part of the funds was to pay off that lien. We were crystal clear about this issue. The rest of the money was for necessary home improvements. The loan officer, bank manager was very understanding and said YES, NO PROBLEM we can get around this issue as long as everything else checks out. Our credit is very good, plenty of equity in the home. After over 30 days of processing sending him the necessary documents, he started to avoid us. No return emails, no return phone calls, etc....Finally we went in the bank and confronted him. He said, " you have liens so we cant do the loan". REDICULOUS. This was told to him up front and he understood with "No Problem". He checked our credits, did the desk top appraisal, knocked our score lower and just wasted our time. He is also the LEAD loan officer / bank manager there. Nobody is above him, so apparently he has no boss. He should be fired. STAY AWAY!!