Truist

Friendly and helpful. A solid local bank.

This is one bank you need to stay far away from. Corrupt and dishonest! One hand does not know what the other is doing!!!

Went into bank on Friday. Was helped immediately by Stephanie Scrima. I was stressed about issue some things. She made the day much better. Very professional and polite. Thank u...

Worst branch I have ever been to, so disorganized. The issues had nothing to do with the merging into Truist had all to do with incompetence with a branch manager that has less knowledge than his employees. I can see why friends told me to just take the drive and go to the Wickham branch. I can see why all the other branches have better reviews.

I am new to the area and my usual bank is 1,300 miles away. I was struggling to find any local bank that would cash my savings bonds without me being a customer, excessive waiting periods after becoming a member (12 months?!), or charging me a fee to cash them.

Truist was the fourth bank I tried and I should have just gone to them first! Diana helped me immediately and was able to cash the bonds without making me get an account (though after my positive experience, I’m now inclined to use Truist for my banking) or charging any fees. Diana was very friendly and welcoming and also very quick to get my bonds cashed. I will definitely be back to open an account when I have more time.

Very friendly employees. Helpful in every aspect of their work.

They charge $36 for their own mistake. Closed all 3 accounts. THIEVES

Three strikes and you are out. First trip in , needed to get new checks because of an address change. Only one women could do the change, after waiting 15 minutes decided to leave, gentlemen stopped me and said he would take my information and have her call me. 3 days no response. Second trip in, to do same transaction, now a man waits on me and says they ordered the checks but with the wrong address, when I told him my address he insisted it was wrong. Made me sign a paper to the new address and then looked it up on the internet and says oh I guess you are right. Third trip in, simple cash checking, only one teller can wait on me ( multiple on suntrust side but only one on bbt/Truist side), she waits on the man in front of me then disappears behind and starts to process all kinds of paperwork and ignores me. The suntrust teller says I can take your check but then says she can’t help me, waited 10 minutes for the girl to return. Worst customer service I have received in a long time! Very disappointed I changed to this bank from my local bank in PA. I will need to reevaluate.