Kroger Bakery

I called to place an order for a baby shower cake over the phone and was specific about the colors I wanted.

I picked up at a certain time and was disappointed that when I presented the cake for our office baby shower that the colors I requested were not used and it looked like the cake had been repurposed for my request. There were bald spots on top of the cake where it looked like icing had been removed.

I asked for orange and grey for the colors - the icing on the edges were red and black with a thin yellow outline as a border on top of the cake. It looked like it was supposed to be for a mickey mouse theme with small mouse like designs on the front.

The cake was moist and delicious but I placed my order several days in advance so that it could be decorated the way I was requesting. Just so disappointed.

I called to inform the bakery of my dissatisfaction and the response I got was "If you are unhappy with the colors you chose, I am not going to argue with you. Come by tomorrow and speak with my manager for a refund."

Well this Kroger definitely needs some management help. This store is poorly ran and hope that they catch on quick. Last week no carts and I had to grab my own along with 3 other people as well. I worked at Kroger as a kid and had to get carts and bag groceries, but now as a customer there’s no cashiers so we get to do that saving your guys some labor. Yeah I work for you for free. Then as customers, we have to get our own carts. I’m capable without a problem but your guys are providing the service and lacking in the customer service department. I’m sure you get complaints but you guys work there not the customers. Thanks. On to the next.

The desserts are great !!!

Love the cakes and pies, sugar cookies are really good too