Frost Bank

sorry ass people they do discriminate I have never heard of some of these new rules just to open a bank account

Excellent Customer Service! Always there to help with banking /business advise. Highly recommend.

TWO THUMBS UP, fantastic Bank!

Head and shoulders above BBVA Compass for customer service and personalized banking. They go out of their way to tailor make the bank service fit your individual and commercial needs.

I would, and have, recommended Frost to anyone who is tired being treated like a number.

Mr. Torres below must not be up to date on all the new banking regulations a groups like Frost musty comply. We live in a different world now and Homeland Security has changed the game. You may feel that they are discriminating but I can assure you they treat everyone the same. The only color they see is GREEN and they certainly don't want to impede a new customer from opening an account! I hope you became a customer.

Thanks for all your great service!

The worst experience that I have had. Their customer service is substandard. Requesting your bank statements from your other banks. Never had this as a requirement to open an account. They never ran a check on me dealing with my banking history. Requested to speak to the manager that was refusing to open an account. I was told if I wasn't going to hand over my other banks statements then the answer was no. Call the main number and Requested to speak with the managers supervisor. Left Lindsey Freeman a message to contact me about this matter. This was on Friday January 28th and as of today still no response. I don't know how this bank has a high customer service rating.

The service is substandard. I walked in to deposit a check. The young man (he was very pleasant) behind the counter was helping me. Another red headed male bank employee walks over and tells him to stop helping me and had him take care of another couple that I saw him working with. He said that he would take care of my deposit but instead he answered a phone call and helped the caller instead of me. I had him hand me back my check, ID and the deposit slip. My time is important. And I shouldn't have to wait 6 minutes for a 1 minute transaction especially because I was already being helped. Interestingly enough, I told the first gentleman that I was considering switching my direct deposits to Frost and he was happy and told me that he would provide me with the necessary information. Needless to say, I will NOT be switching my monies to Frost .

Thought about opening an account there but the attitude of the woman helping me quickly influenced me not too. I decided to go elsewhere, with a more reputable bank. Capital One is much better and has much better service and perks.