Chase Bank

I lost my debit card and license over the weekend and haven't really had a chance to look for it yet but I needed cash yesterday (Monday) so I went in to this location and let the teller know my problem and he was awesome at helping me. He just had me answer three security questions and informed me that I could only take out up to $100 per day without my ID or debit card. I said that was fine because I only needed $40. Fast forward to today (Tuesday), still no luck in finding it and needed to meet my sister who lives 2 hours away for something and planned on looking around her car since that's where I remembered having it last. I went back in to this location and let them know I had been in yesterday and still hadn't found my license or debit card and just needed enough cash to get gas. This time the teller had me write down the answers to 4 security questions and again informed me I could only get $40 per day and only one transaction per day without ID and again I didn't have a problem with that. He then tells me that he needs a supervisor's approval. Cool. Until I realized that the supervisor was an employee I overheard saying two employees were getting on her nerves as I was walking in. She then comes and proceeds to ask how long it had been since I lost my license, I let her know that I didn't think it was permanently lost I just needed to look a little harder and that it was probably in my sister's car. She then says that giving me MY OWN MONEY is a one time curtesy without ID and that she shouldn't even do it for me because my ID isn't lost, "someone else just has it". I tell her as far as I know IT IS LOST because I can't find it at the moment and I have already answered FOUR security questions for the teller. I also tell her that I have a work ID, a social security card, an old Chase debit card, and can even log in to my Chase account online to prove to her that it is my account. She proceeds to ask me where my direct deposits come from and also my last three automatic payments (?!). I give her all of that information and she still insists on repeating that she cannot help me because I don't have my ID. Finally, the teller gave me my $40 and I was so livid I just walked out but I should have asked to speak with her again privately because that is NOT how customers should be treated! I understand the rules about ID and appreciate the security concerns, HOWEVER, I was told multiple times that I could only make one withdrawal per day for no more than $100 without an ID and I didn't try to do anything more than that and I was able to answer my own security questions without hesitation! I was already considering changing banks but I am definitely switching now after this incident!

They deserve no stars. The manager in this branch (Lorena) is rude, unhelpful and indifferent. We recently needed assistance with an account-related mistake and she flat out refused to help. Hey Lorena, if you don't like what you do, do something else! Chase clients deserve someone more professional...

Their ATM debited $200 off of my card and it didn’t disperse the money. So, they stole $200 and were zero help on the phone. One of the many terrible experiences I’ve had with Chase. The absolute worst bank.

The lady at the drive through is so nice. I was making a transaction on my birthday and she wrote me a happy birthday note. I thought it was so thoughtful and friendly.

Best experience ever opening a bank account with Khalid elmazouni he is very professional and kind. 5 stars

Today I walked into Chase Bank and was just standing there, no acknowledgement or anything. Bank tellers are just chatting away and then when I finally said something they had the nerve to have an attitude about ignoring me and my needs. And then when people came in after me they got greeted immediately. This branch is definitely racist and lacks any kind of professional Customer service. There ATM didn't even work. I hope they get shutdown for being a prejudice bank.

Very poor service. Mark Blair the Branch Manager is very rude. I told them to forward all bank correspondence to my PO Box. After four months they still do not send my bank mail to the right address. I have notify them several time without any change.

Luis Garcia AVP is never there and does not address the phone or emails. The bank has been robed several times.

Do yourself a favor and avoid this place...........................

This branch never answers their phone. As a Chase Private Client, I find this lack of customer service infuriating. Answer your phones or close down so that we can take our business elsewhere and be serviced in a timely manner.