Lonestar Professional Services, PLLC

BEWARE! FRAUDULENT DISHONEST PRACTICE!

NOTE: As a former small business owner, I’m very sensitive to bad reviews so i RARELY write them but this instance is to help others avoid the craziness i endured. If you don’t believe me, ask to see their filing papers. They aren’t even legit!!! Please be aware and RUN. I will be updating my review as more happens. My hope is that others will not be scammed by this fraudulent business.

I am in the process of filing official complaints to the state as well as the BBB for fraudulent business practices.

In the meantime, I want to prevent others from going through the nonsense i did. Stay far away. This group, Jay Haney in particular, is dishonest and has no professionalism.

Before i filed a complaint, i offered a solution. I asked Jay Haney, the owner, to give me honest answers about what exactly happened with my books. I believe in human kindness and benefit of the doubt but after neglecting to adhere to a contractual obligation to my business and refusing to respond to a simple question about my account, I’m going in full force to see that this company is investigated.

Please do not trust this business and stay far away. If you need additional back up, their listing will be up with the BBB soon. Feel free to contact me if you want more info. But please, seek services from another business. If you do not believe me, do some searches on the business and the owner.

UPDATED: i cannot respond to the response from the owner so I’ll respond here. He’s claiming that i asked if he would claim personal expenses so that i wouldn’t have to pay my 3% partner. 1) this is not the case. I sent a list of expenses and asked if they were legitimate reimbursements. I was unsure. 2) i called and emailed a total of 34 times to get an update on credit card batch reports, which, come to find out that his company didn’t even ACCESS the credit card batch reports for 6 months!!!! 3) he point blank LIED to me about managing my books. When the rent is misclassified in qb, you know that no one is looking at the books.

This place is a joke!

UPDATE: 10/30 I hired another bookkeeper to clean up the mess this place made. Her feedback was the same as mine. How are they in business? They did NOTHING behind the scenes. Stay FAR AWAY. also, they still haven’t responded to the BBB! Tells a LOT! These people are dishonest and do not follow standard bookkeeping practices. I had to redo my books for 1.5 years. They will be out of business soon.

DO NOT HIRE. As a new business owner, I hired Lone Star Professional Services to take care of my monthly bookkeeping, and paid them a retainer fee to do so. Long story short, when tax time came around, I had to hire a CPA to re-do ALL of the bookkeeping. I had paid Lonestar about $1500 to do services that they never delivered on. Unfortunately, it took me about a year to realize I was being scammed, and despite my multiple requests for refunds, they have not done so. If you would like to read more about the issues I encountered, you may continue reading:

- Lonestar did not include my primary checking account in the bookkeeping services, despite knowing about the account.
- Lonestar had incredibly poor communication, the bookkeeper failing to return my calls, emails, and it taking months to get set up with a simple phone call or meeting.
- Lonestar promised monthly P&L statements, and only delivered this ONCE after my direct request.
- I made the mistake of recommending Lonestar to another organization early on, and Lonestar also failed to deliver to this organization.
- Lonestar did not incorporate any letter of engagement. Again, as a new business owner, I did not know this is something a bookkeeper/CPA should have. Basically, there was no contract or anything in writing that holds the organization accountable.
- Lonestar recommended S-Corp status to me, then never filed the appropriate documents, and led me to believe that I could pay myself a "salary" by simply arranging an owners draw (now I know these are actually quite different things). This led me to lose a significant amount of money in taxes at the end of the year.

I could go on. This organization scammed me out of over a thousand dollars, and I'm sure they are doing this to others on the daily. I'm very disappointed, as Brendon Wells, my primary contact, appeared to be a trustworthy and helpful guy.

NOT recommended. DO NOT HIRE.

Called to see if they could assist my company with a small project, the receptionist was extremely rude, said I wasn't making any sense after my brief explanation and said "we only have 3 employees" and hung up the phone on me. Extremely unprofessional. This receptionist should be fired.