Central Laboratory, Ltd.

Received my results online (first with no reference range, just the numbers), was contacted by the lab directly with regards to this matter, everything was corrected and I was able to download all the results once again, full and detailed. I personally want to thank Dace Buža who was very helpful and provided all the info! Now THAT is something I call a very good customer service. Next time I will go there directly, rather than through the 1st hospital (that had a bit of a mess-up in the first place). Thanks again Dace!

0 respect for your time. 20 year old systems to organise patients, clients flow. Awful waiting experience

Very efficient laboratory

Lazy personal. Need your money only. Not respect patient. Very low knowledge for half of personal.

Comfortable and easy

Do not recommend! Ruined my trip because of irresponsible service. 21 h after test was taken they even didn't register it! No apologies and no honest policy on site how long it takes

Worst customer service, lazy people

(Translated by Google) 5/01/23 18:18-18:50
The time for passing the tests took longer than expected due to the staff who are in no hurry and sitting on their phones at the workplace. The nurse didn't wash her hands after the phone.
The service department (registration) skips the request to ‘send the check to VID’ and, after a second reminder, refuses to return the check. 'Why? Send yourself. ‘
In general, I'm embarrassed to ask, what am I paying for? For service or purely for tests?

Parking is a completely different story .... Exactly half an hour later I passed the tests, the device did not accept the check, and no one answered the phone. (I managed to do it in minutes), I went to the second entrance and asked the guards to let me out, because another device did not work. I showed a photo with a fixed time and an attempt to leave, the guards did not care, locked themselves in their room and sat. There was no choice, I drove between the barrier and the column.

Behavior that discriminates against Russian speakers 100%

(Original)
5/01/23 18:18-18:50
Время сдачи анализов заняло больше чем ожидал из-за персонала, который никуда не спешит и сидит в телефонах на рабочем месте. Медсестра не помыла руки после телефона.
Отдел обслуживания (регистратура) пропускает просьбу ‘отослать чек в VID’ и после повторного напоминания отказывается делать возврат чека. ‘Зачем? Отошлешь сам. ‘
Вообще, стесняюсь спросить, за что я плачу? За сервис или чисто за анализы?

Парковка это вообще отдельная история.... Ровно за пол часа сдал анализы, аппарат не принял чек, а трубку никто не ответил. ( по минутам я успевал), поехал ко второму въезду попросил охрану выпустить, так как не сработал другой аппарат. Я показал фото с зафиксированным временем и попыткой выехать, охране было всё равно, заперлась в своей комнате и сидела. Выбора не оставалось, проехал между шлагбаумом и столбиком.

Поведение дискриминирующее русскоговорящих 100%