Ford Latvija

Local dealer for Ford cars. Also Mazda etc. More info at web. Good stuff, well organized company. Good cooperation partner for private and legal persons.

My first visit and I am very satisfied. The service attendant was very helpful and provided me with good advise for my personal car. I would consider this place to be of trust for you vehicle care.

Judge by yourself. Ten months under repair and the day I take my van back, I broke down 1 hour later (on my way back from CSDD) on the exact same problem I brought it for repair.
Another point I found very dishonest is that I gave the van with tanks full , 150l of gasoline, when got the van back it was totally empty. It represents a loss of well 170 euros. This is pure steeling.
Also, an engine oil leak was present and nothing was advised about it to me. It has been a point for technical control to fail.
Communication is not their strong point, answering a mail takes weeks, and at no point I was aware about the estimated price of the repair.
The van is a classic Ford Econoline from 1988, it is pure mechanics. The problem is a dying engine after a while driving. Obviously, they were not up to the task.
Deceived, I can't recommend.

UPDATE 1

Ford Latvia has been kind to contact me to agree on a solution.
They offered me to bring the car back, make a new diagnostic for free and I would just pay for the repairs at a good rate.

I declined for 3 reasons:

first I am reluctant considering the first experience that was a sequence of internal problems on their side which has been acknowledged.

Second I found another service which has been highly recommended to me. I already took the appointment.

And last, which is my main concern is the loss of gasoline for which I have been offered a car wash voucher and a message asking me to erase the comment I made here. One can obviously understand my feelings, offended is the less I can say.

This incident confirms the poor opinion I have about their service and the reason why I don't feel confident to return to them. They thus well deserve my bad rating.

UPDATE 2

I have been offered a leave it or take it offer by filling 50% of my tanks at Ford's expense arguing that they needed some gasoline to run the tests.
I totally agree the service needs gasoline to run tests... Now let's agree on how much gasoline can be used.
50% in my case represents 80 liter, that makes roughly a bit more than 500km of tests.
Two solutions, they ran so much tests with no result or they did not run so much test meaning what I am complaining about, they stole my gazoline.
So I do not agree on those terms.

I am truly upset by the arguments they are giving making me feel being... you understand, just because they are the big one and they really don't care.

i have contacted a sales rep via email and phone and also came for face to face meeting regarding buying a new explorer 2022, the sales rep promised to send me info and contact me back i have send several emails and got ignored, either cars are flying there like donuts and cannot handle the load or they dont want to sell cars. very strange its first time i had such service in latvia

Excellent service! My Ford Mondeo got technical problems, when I was on vacation in Riga. They have rush, but they wanted help me! EGR valve was changed and my holiday was saved! Thank you Ford Riga and special thank's to Martins Melkins! Greatings from Finland!

Very professional service and kind employees. The repair work was done very well and the finish on paint looks really good.

Good service and speed.

Looks like everything backs to normal. After my bad experience. Super helpful staffs. Thanks again.