Service is excellent and we were allowed to check on early for no extra charge. Room is very nice with a good bathroom concept of keeping the toilet, sink and shower separate. Makes things easier on a morning. Pool is nice but quite small. Would have benefitted from having a jacuzzi or two instead of the pool. Sauna wasn't very hot. Bar is nice too. Really good stay overall.
John Wilson1 year ago
Enjoyed my time in Riga. Hotel in a very good location. Room and Restaurant food was good. Staff good. Cleanliness etc very good. Minor "faults" - No room service food list. Breakfast somewhat disappointing in terms of limited and quality of cooked options. Swimming pool is very small in width (1 person). Spa - prebooking required.
Toni Jukka1 year ago
Riga is a nice city to stay in...but this hotel is not.
Things to improve: - Quality control was zero. We had to change rooms 3 times because none of them had working air conditioner. The last room we stayed in, ac didn't work either but we were too tired of switching rooms... - Safety deposit boxes didn't either work in some of the rooms we were in - Breakfast is really basic, nothing special, not worth the price - Very rude welcome from the receptionist when we first came in to the hotel. This was a young lady who clearly had a bad day or this was her charming personality...
Positives: - Location was great, very peaceful but still really close to old town. - Some of the staff did try to help us out with the rooms and we were given free breakfast
= All in all, it is a 2 star hotel where a lot of things wen't really wrong for us. Don't go to this hotel if you are looking for quality.
Mathias Dahlhaus1 year ago
While this Hotel has a nice and stylish flair and friendly and professional staff, the overall experience was rather underwhelming and felt cheap. I don’t understand how this is a 5 star rated hotel. We asked for a vegan milk option for which was empty. We were told it would be filled up but in our 4 day stay it never was. The internet is free but so slow it is barely usable. The rooms are dark with a shabby feel and there is a constant humming (even with AC turned off) that is really annoying at night. There is was a couch in our room, when you sat on it you banged your head on the most stupidly placed shelve ever. No way to connect anything to the tv. The spa has a really nice view but there is now water in the sauna and I stepped on a rusty screw. The shower tubing was too short so it only reaches until my chest. They fixed it when I mentioned it. The result looks more like a motel rather then a 5 star hotel. There are like 5 umbrellas in total, which meant none were left for us. The staff was nice enough to get us a plastic cape, also not a very 5 star experience. There is no coffee machine on the rooms, just one pack of instant coffee. The breakfast costs 18€ per person. I had to ask for plates, and the breakfast was underwhelming and sparsely refilled.
It’s a good place to stay if you want proximity to old town but you can get a lot better accommodation for less money at other hotels in Riga.
Lorenzo Bini1 year ago
It's a 4-star hotel in practice. Rooms are really basic, barely no separation between the bed and the bathroom. The service and attitude of the staff is not what you expect from a 5-star hotel. You can easily hear the noise from other rooms and the corridor, which is not amazing. The good thing is that the price point for rooms is comparable to a 4-star, except for the extra services which are most likely overpriced. Location is unbeatable, very central but in a quiet area. Don't come here if you expect luxury.
Abigail Huston1 year ago
I have stayed in over 15 different hotels in Riga over the last 10 years and don't remember any of them (except for the one that offered shots of vodka at breakfast during the cold, dark winter...though, I don't actually remember which hotel it was :)). I will remember the Pullman and will book to stay there from now on. Their customer service was so great. They are kind, welcoming, accommodating and helpful. The hotel is also beautiful and eclectic, right in the heart of old town next to some of my most favourite restaurants.
Virginia Batuleviciute1 year ago
Hotel is not meeting 5* hotel expectations. Rooms are pretty wear down, breakfast was ok but far from what you would expect from high level hotel. Sauna area and pool is nice however access is being limited and you have to inform reception and pre-book it 30min prior usage. Location is great tho. Food at a hotel restaurant was disappointing.
Martina Pilniková1 year ago
Very nice breakfasts & helpful staff. Nice, cosy, spaceful rooms.
However, I would expect the furniture to be new and unscratched and the TV to be actually working, or to be repaired, when I ask to have someone do something about it.
Hotel in a very good location. Room and Restaurant food was good. Staff good. Cleanliness etc very good.
Minor "faults" -
No room service food list.
Breakfast somewhat disappointing in terms of limited and quality of cooked options.
Swimming pool is very small in width (1 person). Spa - prebooking required.
Things to improve:
- Quality control was zero. We had to change rooms 3 times because none of them had working air conditioner. The last room we stayed in, ac didn't work either but we were too tired of switching rooms...
- Safety deposit boxes didn't either work in some of the rooms we were in
- Breakfast is really basic, nothing special, not worth the price
- Very rude welcome from the receptionist when we first came in to the hotel. This was a young lady who clearly had a bad day or this was her charming personality...
Positives:
- Location was great, very peaceful but still really close to old town.
- Some of the staff did try to help us out with the rooms and we were given free breakfast
= All in all, it is a 2 star hotel where a lot of things wen't really wrong for us. Don't go to this hotel if you are looking for quality.
We asked for a vegan milk option for which was empty. We were told it would be filled up but in our 4 day stay it never was.
The internet is free but so slow it is barely usable.
The rooms are dark with a shabby feel and there is a constant humming (even with AC turned off) that is really annoying at night.
There is was a couch in our room, when you sat on it you banged your head on the most stupidly placed shelve ever.
No way to connect anything to the tv.
The spa has a really nice view but there is now water in the sauna and I stepped on a rusty screw.
The shower tubing was too short so it only reaches until my chest. They fixed it when I mentioned it. The result looks more like a motel rather then a 5 star hotel.
There are like 5 umbrellas in total, which meant none were left for us. The staff was nice enough to get us a plastic cape, also not a very 5 star experience.
There is no coffee machine on the rooms, just one pack of instant coffee.
The breakfast costs 18€ per person. I had to ask for plates, and the breakfast was underwhelming and sparsely refilled.
It’s a good place to stay if you want proximity to old town but you can get a lot better accommodation for less money at other hotels in Riga.
You can easily hear the noise from other rooms and the corridor, which is not amazing.
The good thing is that the price point for rooms is comparable to a 4-star, except for the extra services which are most likely overpriced.
Location is unbeatable, very central but in a quiet area.
Don't come here if you expect luxury.
However, I would expect the furniture to be new and unscratched and the TV to be actually working, or to be repaired, when I ask to have someone do something about it.