Command Elite Hobbies

Command Elite Hobbies. The only place I'll shop for blasters and upgrades. Knowledgeable and friendly staff. Ive shopped in store on a few occasions and have always been looked after. Great work guys, keep up the great service, I'll be back in the new year for sure.

Excellent service and great staff. I ordered the BluDento BLT-2 wireless music reciever. I had a little trouble setting it up, so I emailed the store. I got a prompt reply and I got the device up and running in no time. I'm really pleased with the product and the service. I will definitely be shopping there again. Thanks guys.

I had an ordeal with this shop for several months. I bought a custom blaster for $700. It didn't last longer than a game before breaking. I had to take it in 5 times to get fixed.

Each time it was fixed it took about a week to get back. The last time I had it repaired I was guaranteed by an employee to get a refund.
The last time I refused to accept a repair and requested a refund, this persisted for 2 months where I had to call and remind them of the refund. Then I was told I wouldn't be getting a refund, I had to remind them of consumer laws and then the owner called me and offered me a 80% refund in cash and 20% in credit.

I was told that the blaster had nylon gears instead of the advertised metal gears, almost everything broke on this blaster at different times.

Everytime I go in the customer service gets worse.

My gun as been at the shop for 3 weeks for repairs. Not one phone until I ring then get a promise by the owner that I will have it the next, go to the shop to pick it up not ready. Not a phone call to tell me.

Great bunch of guys and great products with a wealth of knowledge. I had a few issues with an unfortunately faulty charger and they went above and beyond to make sure it was all rectified even when they didn’t have to. They offered me advice on my products and suggested the best solutions to get them running correctly as well as supplying me with a much much better charger for practically free. Will be coming back to this store every time, 10/10.

Did an online order, which I then had to cancel within 1 hour.
Got the "it's already at the post office" excuse, couldn't be refunded.
Very frustrated. Not ensure thats entirely legal under consumer law... might see what department of fair trade says about that.

In 2020 i purchased a gel blaster pistol from them. Was initially advised by Ipswich store that I would get a refund once authorised. Didnt happen. Then they advised to swap it for another gel blaster pistol (have emails) they did not honour that. Made an application to QCAT was dismissed due to QCAT posting letter to an old address after advising the courts of the change. Fast forward to March 2022. The Salisbury store still has my blaster. Have emailed them for its return with no reply. So the have my money and blaster. Absolutely pathetic customer service and the products, from my experience, are completely rubbish. Tactical Edge Hobbies all the way. Further to this review, I have now heard back from the manager CEH sold my blaster while the complaint was going through QCAT to "recover costs". Was not advised that the blaster was being sold as per the legislative requirements. Its only $400, however im now going to take legal action just for the principle.

Very unprofessional. Was told my upgrades would be done within a week or two. Was even told a Technician would call me with in a few days after receiving my pistol. 10 days later no call. An no reply to my email or msg. To call up today to speak to someone that sounds high as a kite. Who didn't even no what he was doing. To now being told they have no idea when they will be able to look at it. Or do anything. Can't even replace the bad mag they sold with the gun. Would not recommend them