Mansfield Motors

I took my car to Mansfield Motors for the first time today. I am selling it and needed a Safety Certificate inspection done.

I was impressed at the really good customer service. My contact was with Kelly, at the front desk, she was super efficient, friendly and a credit to your business. (Kelly, if you get this email before anyone-else does, please ensure you show it to your boss!)

Your report on my car was positive, but I received more than my money's worth with your other checks and cleaning thrown-in at no cost. Thanks for such great service.

Please use this note of thanks in your testimonials if you want to.

Kind regards,

Les M
Mansfield 4122

I had my old car serviced for the first time here few days ago. I thought the service was really good. Rebecca was very helpful and efficient . They were recommended by a friend. So I tried them as I wasn’t happy with previous ones.

The findings were matching what I was experiencing with my car plus some more. I did not expect them to be that thorough. I have an option to prioritise which ones could be done on that day which was great. The more expensive ones and longer to fix will have to be resched.

Price was ok. It’s probably cheap but for an old car like mine, I’m contemplating if I really want to spend that much to fix all of them.

I could immediately feel the difference with the car the moment I drove it. They even cleaned my car. So I got to say I’m really happy that I found this small shop near my place. Where have you been?!

Thank you so much to the MM gang for not only providing me with amazing service, but also for making my car safe and a pleasure to drive again.

Julian and Rebecca were so great to deal with. Their honest and caring workmanship is a true reflection of good old fashioned quality business values. A rarity in this day and age!

I can’t thank you enough and will see you again next service!

I am so disappointed in the service I have received. I use reviews before I choose most things and I write this in hope that other families will be spared the misfortune of dealing with this business. I went for a service as they were the cheapest of five quotes. They are now trying to get me to pay for a $1200 piece which they say has no specific time frame to arrive but may take 14 wks and the car is not raid worthy without it. I did pay the $400 deposit but then days later a friend told me they could get the common part easily. I rang them and asked for the model number which was received abruptly on the phone. I rang back and emailed a few times later for a refund and they refuse to reply to my emails and no longer answer my phone.
What they deemed my car as, is untrue and am disappointed in their methods of trying to get more money from my car being serviced with them.
Please do not use them, it's not worth the hassle when they're are so many other mechanics nearby who are genuine and honest.

I don't normally give reviews but Mansfield Motors went beyond my expectations for an excellent job. The car is going really well now and I have no doubt that if a problem arose they would attend to it without hesitation. An honest evaluation of the work required was given and the price was very good. The car came back to me cleaner than I've seen for a long time inside and out. An added bonus.

Fantastic business. Caring attentive, thorough, precise and clean. They advise what should be done, and what may be done. They request your approval and only provide the service you ask for. The fee is very reasonable. They provide a thorough explanatory report at the end of the service including photos of any problem areas. They wash and vacuum the car and paint the tyres. Amazing. I have been for over a year and my 2007 car is straighter, stronger pulling and better braking than when I bought and despite many other services from many other mechanics. There is no way I would go else where.

By far the finest mechanics I have ever dealt with in my +30 years of driving. Rebecca at the front desk is amazingly helpful, knowledgeable and friendly. All work has been done in a quick and efficient manner. You are told not only what the costs will be, but each bit of work done is itemised and explained. As long as I live anywhere within Brisbane, I will be bringing my car to Mansfield Motors for any and all future work and servicing.

Mansfield Motors is the only business I've ever decided to use based on their 1 star reviews.

If you're considering them, please read the 1 star reviews, it's very telling of how they conduct their business. The comprehensive way they detail everything they've done for each car, their professional manner, and even go as far as to include photos of the issues being described as proof of the problems at hand, showing the information the complaining customers conveniently leave out. You never see this kind of detail from a dishonest business.

That was ultimately what convinced me to try them in the beginning. I've now been a recurring customer for a year and a half and couldn't be happier with the service. They're not the cheapest, but you definitely get what you pay for.