OPSM Wendouree

We were able to get an appointment at very quick notice. The optometrist was very sensitive to the needs of my son who has autism. A very pleasant experience.

Our family attended the store today and had Rajinder as our optometrist- she was very professional, knowledgeable and fantastic with my two children. The professionalism and great customer care continued when we were assisted by Reuben in picking out our glasses and ensuring we had all the correct options for our specific needs.

Nat was great, she was super helpful and made me feel comfortable.

The whole team are amazing! Especially Rajinder & Sophie.

Update - We took our son back as he really wanted to give contact lenses a go and as we had already paid for the trial. This time he saw a very helpful optometrist (unsure of her name but he has had her in the past and she was amazing). She was really hands on and although he couldn’t get the process right himself he had a great more positive experience. Thank you!

We normally head to this OPSM for our eye care needs, this morning however my son had a bad experience with trying contact lenses for the first time. We have paid $49 for the optometrist to “show him how to use contacts” for the first time. Unfortunately my son had trouble getting the lens in and after 10 mins decided it was harder than he thought. I asked to take the lens with us (1 lens only) so he could keep practicing at home and was told no we couldn’t. I then asked for the prescription so I could order one online and was also told no. I’ll now be ordering a placebo style lens online and paying even more just so he can keep trying. Complete waste of money and time.

I had to get two new pairs of glasses I told the bloke serving me that I sit in front of a computer all day and wanted the computer lenses that my old glasses had when I picked up my glasses they were just the office lens no special coatings. Due to an issue with the office lens they had me trial I decided to just go with single lens reading glasses I asked for the computer lenses again picked them and no blue light lenses fitted I have gone here for years and never had a problem with the girls assisting me. Myself and the other four glasses wearers I pay for will never go to this store again

Skilled options however very rigid with timing . Does not provide information on cancelling appointments and takes the privilege of cancelling appointments even if you ring them to say running late which they say there are, however when you turn up, it is a very different tone and service.
Would be great if they are upfront regards to policy when they are informed running late .

Excellent care. Would not go anywhere else.