New Image Aesthetics - Med Spa & Coolsculpting Center
1500 Grand Central Ave #106, Vienna, WV 26105, United States
4.3
10 reviews
8 comments
8C7X+H7 Vienna, West Virginia, USA
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
After my procedure she told me that her computers were not working and she would have to call me to schedule my follow-up appointment. After a week of not hearing from her I had to call myself to schedule the appointment. She did the same thing after my first follow-up appointment however she did call me later in the afternoon to schedule the appointment.
After looking at me for a total of 2 minutes at my initial appointment, she told me that I would definitely only need one procedure and that I would definitely see results. I understand that covid was still a thing whenever I was there (spring 2021) however she did not even get within 3 ft of me to look up close at me. She did not touch the area under my chin or anything of the sort. It wasn't until my final appointment that she told me that I should probably go ahead and have a second procedure done. I fully understand that many people do need a second procedure which is why I talk to her about it at the initial appointment. I feel like they should be more upfront and honest with people instead of giving them their certainty that one procedure will work.
I definitely feel like I wasted my money. If I were to have the choice to do this again I would 100% not do it. I would consider going somewhere else, but never back to this place. I feel like I was very naive and trusting them as this is my first procedure ever having done in this manner.
I obviously cannot speak to their other services as I've only had the one CoolSculpting procedure done. But based on the customer service that I received, that would be enough for me to not return.