Walgreens

This complaint is in reference to Walgreens at Gayle Drive in Berkeley Springs, WV 25411.

Ever since the Rite Aid store was bought out by Walgreens, the pharmacy has been a nightmare to say the least.
On two occasions my prescription was incorrect....wrong drug. or dosage.
On three occasions my doctor issued a renewal via the Epic system.
I received no call or text from Walgreens pharmacy after one week .
I contacted pharmacy and was informed there was no insurance coverage for the medication.
I am fully aware that my insurance does not cover the medication and have always paid cash.
Nonetheless, I was not contacted informing me there was an issue. I had to call the pharmacist.
The clerk informed me that your software does not make allowances for uninsured script coverage or any box to check therefore I was not contacted.
I had to miss several days of medication because I was not informed of the problem.

THIS IS UNACCEPTABLE, with todays' technology. You are dealing with a department that impacts peoples lives and should not be taken lightly.
I never had this problem with Rite Aid.

Your processes/system is flawed and completely inadequate.
I will be entering a poor review for your pharmacy, switching to another company and will warn others in the future.
NOTE: I have also discovered many of my friends have had exactly the same experiences.

Regards,
Outraged customer
G.A.

Walgreens store itself is okay. The pharmacy is another story. I would give negative stars for pharmacy if possible. No weekend hours, drive thru is closed most of the time, long waiting line for prescription, yada yada... I have finally had enough and am changing my pharmacy. Walgreens shows it's controlled by China Joe.

I’m from New York State the Walgreens down here is much nicer the people are more friendlier at the pharmacy they seem to be extremely busy were short of people to work in New York State and I see that West Virginia has the same problems people are lazy and don’t wanna work it was a pleasure being in the store

Now I understand why this pharmacy has a horrible reputation for being the worst in the tri state area. I received a call from this pharmacy so I called back to see what they needed. I have only used this pharmacy twice because it was an emergency, so I wasn't sure why they called me. I waited 15 minutes for a guy that I could barely understand to answer. I informed him I received a call and was unsure why as I don't have any prescriptions active there and he said "Yeah we are short staffed. I know no one called you from here we are too busy". I replied and said "maybe a prescription accidentally got sent to you instead of CVS in Virginia, why don't you check?!".

I never figured out why they called, but that completely justifies me driving 35 minutes to CVS in Virginia for all of my prescription needs. They have employees that are prompt, polite and they actually get the job done. They don't mess up prescriptions, either! Walgreens is a disaster and that store will never be fixed.

It has become a game. who can get the high score. I am winning. Today it took 42 minutes for someone to answer the phone. It has gotten to the point where it's almost guaranteed to be over 30 minutes.

The staff here are very short. They work very hard but can't keep up. I realize it's a staffing issue. Perhaps Walgreens corporate should do everything they can to compensate the staff better, they work hard but are overwhelmed.

They move into a small town with one other drug store & of course my prescription plan says to use them, then they think they can make customers sit & wait forever for a script they dropped off yesterday !! The people at the window are rude & won't even look at you until their ready for you, Customer service is really bad in Berkeley Springs Walgreens & they need New Management or someone from corporate to come in & straighten this mess out ! I spend my money there & i expect at least half way decent service ! When it takes 20 mins just to drop off a script & another 20 mins to pick it up the next day, somebody is not doing their job !! Management ? If i could give them a Minus 5 stars that wouldn't be enough !!

Worst of the worst. Would give them -100 stars, if possible. They refuse to answer their phones without an excessively long wait and long automated process. Had a question about medication and it took forever. I gave up actually going into the store to shop, due to the rude customer service. Management needs to improve this store.