Gino's Pizza & Spaghetti House

My family makes the drive (30 minutes) down to this location several times per year. The pubwhich is my favorite item on the menu. Two for Tuesdays definitely sweeten the deal. We also love the cinnamon sticks. We have never eaten in, but, do love ordering take-out from this location. They are always very pleasant on the phone and helpful when you have questions or special requests.

Dined in before work, arrived 10 mins till 7p. We got drinks at 7:17 and at 7:48 we got our meals ( calzone and lasagna) and my salad. Our table wasn’t wiped off, our waitress never checked on us, waited 10 mins for boxes, needless to say the wait staff is horrible. The food was amazing..but you best have lots of time to eat.

Horrible pizza! I didn't know this was possible! Threw out 3/4 of a pizza. Not even sure how we are what we ate but just couldn't believe it and we was hungry. The x cheese was overcooked for starters, sauce wasn't very good either.

The food is usually really good but I got bread sticks today and they were very salty. Not sure why but I won't be getting anymore 😕

Always good food especially the wings. I am a regular there, so the staff know it’s me without having to tell them my name. Very friendly and great service every time!

I placed an order in 9/15 at approx 8:05 PM. The girl that took my order was awesome and friendly. She advised me that my pizzas would be sent out as soon as they were ready.

Cut to an hour later and I attempt to call. The phone rings off the hook for about 10-15 minutes and finally someone answers only to tell me my pizza is on the way.

By the time my pizza arrived it was cold and soggy. The delivery driver advised me that it was the staff that failed to tell him about a delivery.

Simply put, my experience with Ginos has never been spectacular. But last night was easily the worst experience I’ve had yet.

I order from Gino's at least twice a month. They have the best pizza of the places available in Ravenswood, but it's not like spectacular or anything. It is good though, and the prices aren't too high. Sometimes, delivery is a little slow, and also it has been unavailable at times.

I attempted to call in multiple times to place my order, but the phone continuously rung without an answer. I couldn't place the order on line because I was driving. When I arrived to the restaurant I went inside to place my order and was left standing at the counter for at least 5 minutes without anyone acknowledging me. I stepped over and made sure I was seen. One of several employees finally came over to me and informed me that she would come to me in a moment. She went back to scrolling through the sales receipts until another employee finally came to take my order. I informed him that I had been calling without any luck & then I was ignored for several minutes while waiting at the
counter. He said, " We are crazy busy", but the dining room only had one couple & the drive thru was empty. I waa the only one in line to order & it was obvious that they were ignoring the phones. Very Disappointed!!!!!